General Manager IT/OT Service Delivery at Eskom Communications

Job description

Skills and Competencies Required

Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Accountability

Leadership:

• Build effective relationships and deliver on expectations
• Coaching and mentoring
• Promote teamwork
• Customer service
• Strong delegation capabilities
• Risk averse
• Knowledge:
• Business relationship
• Stakeholder engagement
• General IT and technical understanding
• Technology operations and design
• Technology infrastructure
• Technology network management
• Technology change control
• Technology service level management

Skills:

• Strong financial and negotiation
• Business acumen
• Risk analysis
• Decision-making
• Project and contract management
• Analytical and critical thinking
• Continuity management
• Disaster management
• Security deployment
• Production planning
• Strategic thinking
• Networking
• Strong written and verbal communication
• Problem solving

Key Responsibilities

• Meet service level agreements (SLAs) and collaborate with key stakeholders.
• Manage and optimise the use of service delivery resources.
• Plan and manage service delivery.
• Ensure compliance with industry standards and regulations.
• Manage all domain controller (DC) operations for information technology (IT) and operational technology (OT).
• Manage all Data Centres (DCs) / Disaster Recovery Plan (DRP) / Business Continuity Management (BCM) operations for information technology (IT) and operational technology (OT).
• Manage all service deployment across all technology platforms.

Minimum requirements

Qualification(s):

• B Degree in Information Technology/ Computer Science/ Engineering/ Business Administration/ Business Management at NQF level 7 with 360 credits or
• B Tech in Information Technology/ Computer Science/ Engineering/ Business Administration/ Business Management at NQF level 7 with 360 credits or
• Advanced Diploma in Information Technology/ Computer Science/ Engineering/ Business Administration/ Business Management at NQF level with 360 credits

Experience:

• 10 years’ extensive experience in service delivery, computer operations, data centre management and disaster recovery plan (DRP)/business continuity management (BCM)

Closing Date: 24th, November, 2025