General Manager - Operations Chenosis at MTN

Responsibilities
The General Manger Operations will be responsible for:

• Oversee and manage the day-to-day operations of the Chenosis platform.
• Contribute to the development and execution of the overall business strategy for Chenosis and support CEO in Company Transformation Initiatives
• Align operations strategies with the broader goals and objectives of the organization
• Engage Key MTN Functions to Expedite Chenosis Outcomes
• Collaborate with internal and external stakeholders, including business partners, Opcos, Finance, GSSC, HR, Technology
• Manage Chenosis Functions to ensure Efficient Delivery of Business Plan, Finance, HR, TechOps, Sales, Product platform.
• Lead and supervise a team of professionals responsible for various aspects of operations. I.e. Finance, HR, Ops, Legal, TechOps platform.
• Establish key performance indicators (KPIs) to measure the success and effectiveness of Chenosis operations.
• Regularly review and analyze performance metrics to drive continuous improvement.
• Identify and manage risks associated with operations, implementing mitigation strategies as needed as well as drive Process Evolution to Balance Agile & Risk
• Collaborate on Process Evolution to Accelerate Chenosis
• Oversee customer support activities, ensuring timely and effective resolution of user issues.
• Implement measures to enhance user satisfaction
• Ensure that operations comply with relevant regulations and standards.

Role Dependencies

• Chenosis Product Team
• Chenosis Platform Team
• Chenosis Marketing

Qualifications

Education:

• Minimum 4-year academic degree in Business, Management or Equivalent 
• Postgraduate 

Experience

• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Leadership responsibility in a High Growth, Disruptive Business – Standalone StartUp or a Corporate StartUp
• Responsibility in a Commercial Impact Role – Sales, Marketing, Operations, Finance
• Demonstrable Impact in Managing Multiple Stakeholders to drive Disruptive Outcomes
• Demonstrable Experience/Understanding of Innovation Concepts – Technology, Methodology – API/LCNC, Agile/OKRs
• Proven track record of business improvement