General Manager at Planet Fitness

Job Summary

• We are looking for a motivated individual to join our team as a General Manager. Leaders at Planet Fitness lead through actions, always acting based on a character ethic approach, constantly focusing on the quality of your daily interactions. Managers are the catalyst for producing exceptional experiences for the members by building a strong team that believes and understands the Judgement Free Zone.

Qualifications/Requirements

• Hard working, enthusiastic and energetic!
• Superior customer service skills and an ability to teach these skills - Friendly, Positive, Talkative
• Some management experience with ability to coach and modivate
• Ability to spot talent and train staff effectively and efficiently
• Spanish speaking a plus
• Basic computer proficiency (Microsoft Suite).
• High school diploma/GED equivalent required.

Essential Duties And Responsibilities

• Maintain a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Maintain a spotless facility for our members to enjoy.
• Recruit, hire, train and develop a high performing staff consisting of an Assistant Manager, Team Leads, Member Service Representatives, Trainers and Custodians.
• Manage Staff
• Create schedule and oversee staff
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Resolve employee issues or concerns.
• Oversee all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Responsible for cleanliness and maintenance of facility.
• Responsible for ordering of supplies using specific budget based on club requirements.
• Responsible for tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.