General Restaurant Manager at CLS Human Capital Specialists

Job Purpose:

• To lead, manage and grow all aspects of the restaurant operations, ensuring efficiency, profitability, team leadership, and customer satisfaction while maintaining high standards in food quality, hygiene, and staff performance.

REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

 Minimum applicable experience (years):

• 3 - 5 years in a restaurant management role

 Required nature of experience:

• Proven success in building and managing profitable restaurants.
• Strong experience in end-to-end restaurant operations.
• Back of House functions including kitchen operations, stock, costing, compliance, and staff management.
• Leadership and staff development in both FOH and BOH environments.
• Supplier and inventory management.
• Health & Safety and compliance adherence.

 Skills and Knowledge (essential):

• Operations management
• Cost and stock control
• Leadership and people management
• Excellent problem-solving and decision-making
• Knowledge of kitchen workflows, hygiene, and food safety standards

 Other:

• Proficient in Afrikaans and English
• Own transport and valid driver’s license
• Able to work flexible hours, including weekends and evenings

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Restaurant Operations Management

• Oversee all daily operations of the restaurant
• Ensure high food quality and service standards
• Manage FOH and BOH coordination
• Maintain health and safety standards

 Financial Management

• Monitor budgets and control costs
• Manage supplier relationships and procurement
• Implement strategies to increase profitability
• Ensure stock control and wastage management

 Team Leadership & Development

• Training and development of staff
• Create a positive and productive team culture
• Lead by example with strong work ethic and values
• Staff scheduling and performance management
• Conflict resolution and team support

 Customer Experience

• Ensure excellent guest experience and satisfaction
• Handle customer feedback and complaints
• Ensure consistent service delivery
• Drive repeat business and brand reputation

Compliance and Administration

• Ensure compliance with food safety regulations
• Maintain operational records and reports
• Manage maintenance and equipment servicing
• Ensure compliance with labor and operational laws
• Handle any audits or inspections

Closing Date: 

•  2025-09-25