German Customer Service Consultant at Lufthansa

Summary

This includes but it is not limited to:

• General flight reservations and direct sales
• Information about our products and services
• Passenger check-in assistance
• Managing accounts for Lufthansa frequent flyers (Miles & More)
• Support Travel Agencies
   

We are proud to offer:

• A unique team spirit and culture: we are the best at being In Touch!
• Amazing flight privileges for you and your immediate family/friends
• Exchange programs between locations around the world
• World class training and learning opportunities
• Once off re-location payment
• Paid corporate work permit

We are driven to be best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and make them becoming confident in all aspects of services for air travellers.

Your profile

• Excellent written and verbal communication skills in both German (native speaker level) and English;
• Ability to work rotating shifts including evenings, weekends, and statutory holidays
• Good understanding of computer systems and standard software
• Previous proven experience working in a customer service role
• Eligibility to work full time with us for at least 12 consecutive months
   

Your benefit

• Financial consulting / social counseling
• Flight privileges
• Support for relocation
• Employee events (summer festivals, participation in sports competitions etc)
• Family service (assistance with finding assistance)
• Development programs
• Health Plan