Global Billing Specialist at Impact

What You'll Do:

Global Billing

• All Global Advertisers are billed accurately and timeously as per their service level agreements
• Capturing data accurately and timeously within various internal information systems
• All credit memos, manual invoicing, accounting adjustments are executed on a timely basis for our global offices
• All client finance tickets/queries created by business are dealt with in a timely manner
• Support the Associate Manager, Billing, in driving new initiatives across the Billing lifecycle 
• Billing process that contribute to long-term operational excellence

Financial Reporting

• Client and company Audit Requests, Month-end and Year-end reporting
• Act as a knowledge resource for both internal and external stakeholders.
  Provide finance specific training as needed

Key Outputs

• Review and manage the processing of global finance tickets and queries out of the Cape Town office
• Accurate daily processing of Billing through the different internal systems and vendor platforms
• Interact with Operations, Engineering and Customer Support to resolve billing issues and client requests as required
• Respond to finance related customer requests in a timely and accurate manner
• Manually invoice customers as required within the billing system
• Ensure process documentation is refined and updated regularly aligned with customer contracts
• Complete monthly reporting as required 
• Assist in the financial setup of Accounts within the Billing Engine system and validation of billing data on the CRM system - Salesforce
• Assist in compiling audits specific to certain customers
• Training in finance/billing areas of the system for CSM Teams as required – continuously 
• be a part of the company training program.

What You Have:

Billing & Collections Team

• Strong organization and time management skills.
• Excellent written and verbal communication skills along with excellent negotiation skills.
• Flexibility and ability to manage multiple, competing priorities to completion, on time and within 
• budget constraints.
• International tax knowledge will be advantageous.

Business Acumen

• Ability to digest and synthesize information from multiple sources and make dispassionate assessments of what needs to be done.
• Work with cross functional operations teams and internal commercial stakeholders

Communications & influence

• Excellent written and verbal communications skills with the ability to effectively facilitate and 
• communicate through influence and negotiation at operational levels of the organization

General

• A positive can-do attitude and a willingness to learn new processes and procedures
• Ability to work in a fast-paced, high-pressured and high responsibility environment
• Ability to work as a team player and to work with minimal supervision
• Demonstrated high-level of maturity and confidentiality
• Problem solver, results oriented, timeliness, attention to detail and accuracy
• Ability to analyze, interpret and report on high volumes of data on a Global level
• Strong Communication skills
• Attention to detail / Accuracy
• Time & Task Management
• Urgency
• Accountability
• Innovative Thinker

Experience

• 3 - 5 years of working experience in an enterprise billing environment and/or high tech   environment within finance and customer service departments
• Global billing experience that worked with regional managers will be advantageous
• Experience using SalesForce, Netsuite or Jira will be advantageous
• Degree / qualifications
• Tertiary level qualification in Accounting/Commerce/Business Administration
• Strong knowledge of Google Suite, Microsoft 365 and AI applications are advantageous