Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
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Delivery of global operations network services and voice platforms, servicing all Collinson offices and customer contact centre voice platforms
Lead transformation of our global network and voice platforms
Ownership of SLA management, operational reporting and service reviews to senior internal and external stakeholders
Accountability for the security and resiliency of our global network
Work with key internal customers to create and deliver internal product roadmaps utilising and driving the most out of existing technologies, highlighting and providing future
Provide operational monitoring, KPI and incident management of our internal and customers Infrastructure
Lead guidance and direction in implementing next generation monitoring and alerting tools to deliver improved operational efficiencies, response times and automation
Implement resiliency measures to improve our global network
Provide management of third party support provide
Knowledge, skills and experience required
Extensive experience of network design, strategy and delivery
15+ years working managing network and voice operations
Experience of managing large global teams and third party managed service providers
Experience with client engagements, contractual, commercial and process and service design work, including good understanding of client and project financial management.
Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.
Network architecture
Build/design operational experience of meraki, aruba, cisco networking, juniper, fortigate as a minimum
Ability to show initiative and to work independently
Ability to thrive in a fast moving and changing environment
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