GRA Specialist - Epiroc at DHL

Role Outline

• Manage the GRA Functions at a National level across Consumer and Retail sites. Liaise and support the Lead: Inventory/GRA/PODs/TOMS if there will be any Inventory impact, loss or risk associated to and GRA related transactions. Manage and mitigate returns, admin related matters to the Business.

Key Tasks/ Accountabilities

• To plan, co-ordinate, supervise and report upon the work activities of the GRA and Admin teams, providing effective communication, leadership, motivation, training and development
• Management of the Administration functions at a national level: POD, Scanning, Credits, Queries, Auditing and Filing
• To control all procedures and processes pertaining to the National administration of POD's, uplifts, and queries from the principals
• Manage the follow-up and processing of all outstanding POD's and uplifts across sites
• Management of the POD's and uplifts between the Business and principals
• Management of POD's - batched and sent for scanning
• Ensure all scanning disks are uploaded and that images are retrievable
• Manage the reconciling of all the manifest documents and ensure it is processed accordingly
• Management of all principals' queries and attend meetings as required
• Ensure the update and review of Administration and GRA Standard Operating Procedures, ensuring all staff are trained
• Manage, facilitate and support the OMS process
• Project Management and implementation of Projects, when required
• Manage and maintain appropriate information/reporting systems, providing the Business with monthly and/or weekly reporting
• Manage time and attendance of staff
• Performance management of staff
• Co-ordinate all Admin/GRA/Returns activities across the Consumer and Retail network to ensure compliance and risk prevention
• Take ownership and accountability of Metro file POD scanning, retrieval and KPI management for the supplier to meet contractual KPI's
• Co-ordinate all Consumer and Retail depots in the network, returns to mother depots considering impact across the Consumer and Retail network and capability
• Liaise with DHL IT Lead to ensure compliance between DHL and Metro file document - IT interface is functional

Functional Experience

• 3 years of similar experience/ environment
• GRA and Admin experience
• WMOS

Education / Qualification / Certification Requirements

• Grade 12 / Matric – Essential
• Educated to university degree level or equivalent professional qualifications

Skills/Competencies

• Good analytical and numerical skills
• Computer literacy (MS Office, transport management systems)
• Ability to work under pressure and independently
• Dedicated to service excellence
• Apply logical thinking
• Self-disciplined and organized
• Ability to present to all management levels