Graduate Cloud Support Associate at Amazon

When you join AWS Support as a graduate, you will have the opportunity to develop your skills and learn about many AWS services and the Operating Systems involved with our subject matter experts.

Job Responsibilities Include

• Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues Troubleshoot AWS services such as: EC2, EBS, VPC, ELB, S3
• Work support cases from our AWS Support customers and troubleshoot to resolution
• Configuring Linux servers
• Deploying and configuring Windows servers, deploying & configuring Microsoft products and troubleshooting windows issues
• Designing cloud network solutions and troubleshooting complex networking issues
   

Basic Qualifications

• Completed or currently on a Bachelors/ Masters degree related to computer science, information technology or information systems
• User level knowledge of Linux (Basic administration), Networking (Basic), Troubleshooting and Internet fundamentals

Preferred Qualifications

• Interested in Technology and working with customers
• Knowledge of Cloud Computing concepts
• Experience with AWS
• Experience with scripting / programing
• Passionate to work with customers
• Internship experience