Jobs at Amazon

• Attend to all customer queries relating to online orders or the ordering process via email and phone
• Provide account support to customers
• Act as an advocate for our customers, reporting and acting on observed areas for improvement
• Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
• Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
• Ensure internal reference pages are updated

What do we offer:

• Competitive hourly rates
• Medical Aid Contribution (including Spouse and up to 3 children)
• Provident Fund Contribution
• Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
• Work Visa Assistance
• Part time options available based on business need (no less than 20 hours)
• Free door-to-door transport should you work during unsociable hours and stay within the designated transport zone, which is a 30km radius from our offices in Wembley Square, Gardens Cape Town.

Basic Qualifications

BASIC QUALIFICATIONS

• Excellent command of English Language (verbal and written)
• Ability to read German (Written German is not a requirement but will be advantageous).
• Matric or equivalent qualification (Grade 12/Standard 10) /Arbitur.
• Solid typing, phone, and computer navigation skills.
• Ability to efficiently navigate the internet.
• Ability to thrive in a fast-paced work environment while maintaining high quality outputs.
• Ability to work as an effective team member.
• Strong interpersonal skills.
• Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours).
• Positive attitude and a passion for providing excellent customer service.
• Effective communication and written skills.

go to method of application »

A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience.

Responsibilities

• Work and meet SLA’s against assigned trouble tickets via a directed workflow
• First line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs(drives, motherboards etc)
• Carry out routine network, server hardware and OS related repairs
• Work with cross-functional teams on a regular basis to complete routine work
• Engage with Smart Hands in EU Regional POPs
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Participate in team meetings for metric analysis and daily/weekly goals achievement
• Identify and help create documentation for use globally
• Identify and help create process improvements relevant to the data center environment
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third party vendors & contractors
• Contribute to the development of other team members
   

Basic Qualifications

• 2+ years of technical experience.
• Intermediate knowledge of computer hardware systems.
• Excellent communication skills, both written and verbal
• Ability to work well with others in a team environment, displaying excellent time management skills.
• Ability to take direction from both a directed work system and/or a team lead.
• Able to lift/move up to 20kg equipment on a daily basis.
• Working on a 24*7 shift rotation.

Preferred Qualifications

• Basic knowledge of Linux is an advantage.
• Basic knowledge of networking is an advantage.
• Experience with one of the following connection protocols/technologies: SSH, TELNET, IPMI, LILO
• NQF level 6

go to method of application »

The WFA will collaborate with key business partners and stakeholders to identify opportunities for improvement of workforce utilization and service levels. The Workflow Analyst should also react to changes in daily call volumes and handling times by determining the required staffing level changes to ensure delivery of service levels. The successful candidate will be an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment. The Workflow Analysts should be able to demonstrate exceptional customer experience, a high level of dedication, enthusiasm, and motivation and an ability to manage communication and relations with multiple stakeholders including but not limited to Site Operations, Capacity planning teams, Training and Program Management teams.

Position Expectations

• Be a leader and role model in the site and an ambassador for the department
• Build short term forecasting models
• Understand call center basics (occupancy, productive to labor (PTL), shrinkage, attrition, etc.)
• Educate network population on Workflow practices
• Maintain close communication with other support teams and Program Management Teams.
• Be accountable to analyze service level performance at the network level
• Proactively react and/or escalate any blockers or risks to meeting staffing/service levels
• Maintain and analyze all Workflow reporting
• Own the management of capacity to maintain and improve productivity and occupancy levels of the network
• Tactically manage day to day workflow needs in real time
• Maintain site shrinkage reporting
• Build and maintain strong relationships with key stakeholders to ensure shared objectives are met
• Represent the site in all staffing and planning calls as appropriate
• Participate in/drive Lean initiatives through Kaizen efforts
• Ensure Workgroup Standardization guidelines are enforced
• Able to execute and own projects to completion
• Able to work in a Multiple Site, Multiple Time zone environment.
• Comfort/experience communicating and influencing across job levels with both internal and external partners
   

Basic Qualifications

• Must be in good standing with an exemplary attendance and time keeping pattern
• Must have Books CS experiance.
• Must be consistently meeting performance targets in current position
• Must have completed NQF Level 4 or equivalent Qualification
• Excellent analytical and mathematical skills
• Strong command of Excel and other MS Office programs
• Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement
• Ability to push back, foresee potential issues, and advocate for relentless improvement
• Ability to easily deal with ambiguity
• Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change
• Ability to make independent, sound decisions that affect the experience of thousands of Amazon customers and hundreds of CS associates all over the globe
• Ability to communicate effectively in English (verbally and written)

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Knowledge & Skills Required

• Dedicated to problem resolution
• Demonstrate a positive attitude
• Be able to resolve a conflict
• Are patient and helpful
• Able to avoid jargon and explain complex concepts
• Are responsible in any given situation
• Able to collect data accurately to identify solutions
• Able to use multiple tools
• Use situational judgement to determine actions
• Have a detail-oriented working style
   

Technical Knowledge

• Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
• Ability to problem solve
• Awareness of latest trends and developments in the technology industry
• Demonstrate the ability to apply knowledge to new situations
• Be able to use judgement and common sense to answer customer questions
• Demonstrate willingness to share knowledge with team members and customers
• Consistently curious about technology

Communication Skills

• Excellent English & German communication skills (written, comprehension and verbal)
• Ability and willingness to communicate with others
• Ability to demonstrate empathy
• Ability to use effective questions
• Ability to demonstrate active listening
• Ability to communicate in a positive manner
• Good comprehension skills – ability to clearly understand the issues custo
   

Minimum Qualifications
BASIC QUALIFICATIONS

• Completed Grade 12 / NQF Level 4 / Matric/ Abitur or higher
• Meet all the requirements to be able to apply for a critical skills work permit
• 12 months experience (any environment)

go to method of application »

When you join AWS Support as a graduate, you will have the opportunity to develop your skills and learn about many AWS services and the Operating Systems involved with our subject matter experts.

Job Responsibilities Include

• Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues Troubleshoot AWS services such as: EC2, EBS, VPC, ELB, S3
• Work support cases from our AWS Support customers and troubleshoot to resolution
• Configuring Linux servers
• Deploying and configuring Windows servers, deploying & configuring Microsoft products and troubleshooting windows issues
• Designing cloud network solutions and troubleshooting complex networking issues
   

Basic Qualifications

• Completed or currently on a Bachelors/ Masters degree related to computer science, information technology or information systems
• User level knowledge of Linux (Basic administration), Networking (Basic), Troubleshooting and Internet fundamentals

Preferred Qualifications

• Interested in Technology and working with customers
• Knowledge of Cloud Computing concepts
• Experience with AWS
• Experience with scripting / programing
• Passionate to work with customers
• Internship experience