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  • Posted: Nov 5, 2019
    Deadline: Not specified
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  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


    Read more about this company

    A2 German Retail Customer Service Associate

    • Attend to all customer queries relating to online orders or the ordering process via email and phone
    • Provide account support to customers
    • Act as an advocate for our customers, reporting and acting on observed areas for improvement
    • Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
    • Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
    • Ensure internal reference pages are updated

    What do we offer:

    • Competitive hourly rates
    • Medical Aid Contribution (including Spouse and up to 3 children)
    • Provident Fund Contribution
    • Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
    • Work Visa Assistance
    • Part time options available based on business need (no less than 20 hours)
    • Free door-to-door transport should you work during unsociable hours and stay within the designated transport zone, which is a 30km radius from our offices in Wembley Square, Gardens Cape Town.

    Basic Qualifications

    BASIC QUALIFICATIONS

    • Excellent command of English Language (verbal and written)
    • Ability to read German (Written German is not a requirement but will be advantageous).
    • Matric or equivalent qualification (Grade 12/Standard 10) /Arbitur.
    • Solid typing, phone, and computer navigation skills.
    • Ability to efficiently navigate the internet.
    • Ability to thrive in a fast-paced work environment while maintaining high quality outputs.
    • Ability to work as an effective team member.
    • Strong interpersonal skills.
    • Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours).
    • Positive attitude and a passion for providing excellent customer service.
    • Effective communication and written skills.

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to apply
  • Send your application

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