A2 German Retail Customer Service Associate at Amazon

• Attend to all customer queries relating to online orders or the ordering process via email and phone
• Provide account support to customers
• Act as an advocate for our customers, reporting and acting on observed areas for improvement
• Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
• Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
• Ensure internal reference pages are updated

What do we offer:

• Competitive hourly rates
• Medical Aid Contribution (including Spouse and up to 3 children)
• Provident Fund Contribution
• Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
• Work Visa Assistance
• Part time options available based on business need (no less than 20 hours)
• Free door-to-door transport should you work during unsociable hours and stay within the designated transport zone, which is a 30km radius from our offices in Wembley Square, Gardens Cape Town.

Basic Qualifications

BASIC QUALIFICATIONS

• Excellent command of English Language (verbal and written)
• Ability to read German (Written German is not a requirement but will be advantageous).
• Matric or equivalent qualification (Grade 12/Standard 10) /Arbitur.
• Solid typing, phone, and computer navigation skills.
• Ability to efficiently navigate the internet.
• Ability to thrive in a fast-paced work environment while maintaining high quality outputs.
• Ability to work as an effective team member.
• Strong interpersonal skills.
• Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours).
• Positive attitude and a passion for providing excellent customer service.
• Effective communication and written skills.