Business Development Manager at DHL

In this Business Development Manager Position

• Develop target lists of new business within existing portfolio and continuously review and update.
• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages and sells within a defined portfolio of existing customers and wins lasting business relationship with DGF.
• Responsible for establishing customer profiles and customer needs.
• Additional and renewal project business acquired.
• Revenue potential of existing account portfolio increased and developed to include project offering
• Develop and maintain project solutions for existing and new customers.
• Highlights to above on observations of market dynamics
• High level of research for developing opportunities for new project business
• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Work with Global team on complex project bids
• Develops sales within existing portfolio and Plan/strategize/ activities to achieve target budgets.
• Responsible for conducting high quality presentation of non-standardized solutions to project customers.
• Establish and present customized offers to customers
• Prepare and realize project offerings.
• Responsible for product targets as defined within existing portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Maintain pipeline in Salesforce
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.
• Informal influence to enable improvement and change within the organization.
• Assist Global Bid Team where large projects require commercial and technical solutions ▪ Achieves targets aligned with business goals.
• Demonstrates structured, efficient work processes and methods.
• Uses sound judgment, manages risk and anticipates impact on overall business.
• Accomplishes own tasks whilst in support of corporate goals.

Now, here is what we need from you!

• Knowledge and experience of industrial projects ocean freight (including breakbulk, RORO, part charter and charters)
• Knowledge and experience of abnormal road transportation within South Africa and neighboring countries is advantageous
• Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• Strategic thinking
• Persuasiveness
• Systematic problem solving

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.