Job Openings at DHL

Job Purpose:

• Administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies.

Key Tasks:

• Administer import/ export plans and processes to optimize service and performance
• Perform transactional operational tasks related to import/ export in adherence to regulations and internal procedures
• Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
• Prepare calculations for duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Draft, distribute and archive all required import/ export documents
• Check invoices and shipping documents to enhance accordance with federal regulations
• Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
• Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
• Administer IT systems related tasks to provide updated information on shipment
• Cooperate with internal functions such as customer service, product, sales, etc.
• Connect with overseas office to check and verify shipment information
• Resolve recurring issues, and suggest enhancements for import/ export work methods focusing on increasing effectiveness and efficiency
• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
• Individual contributor without direct responsibility for leading others

Skills:

• Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements:

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• Less than 2 years

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Apprentice

• Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• We have an exciting opportunity for Women to gain practical experience and valuable skills through our 12-month apprenticeship program in our Warehouse Operations.

DHL Global Forwarding has an opening for a Apprentice in Johannesburg, South Africa . Join us in connecting people and improving lives

Apprentice Position

• Practical Experience: Gain hands-on experience in a dynamic warehouse environment, working alongside experienced professionals.
• Skill Development: Acquire essential skills in DHL Group, Freight Handling, Forklift and Reach truck and many more.
• Mentorship and Support: Benefit from mentorship opportunities and guidance from industry experts who are passionate about your success.
• Career Advancement: Open doors to various career paths within the warehouse and freight forwarding industry and position yourself for long-term growth and advancement.

Now, here is what we need from you!

• Grade 12 or related freight forwarding or logistics qualification
• You must be Female between the age 18 to 35 years.
• Must be a South African citizen.
• Forklift license will be an advantage
• Applicants must reside in Johannesburg

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

• We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
• Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

• Our Mission: Excellence. Simply Delivered.
• Our Purpose: Connecting People, improving lives.
• Our Values: Respect & Results
• Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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Head of Ocean Freight Growt

• Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• The Country Head of Ocean Growth is responsible for the overall OFR growth initiatives. The individual guides the Country pricing strategy required to achieve the growth ambition and will drive execution, including the development of relevant value propositions and solution design to support the growth. Furthermore, the role is responsible for aligning and setting a clear direction for growth in collaboration with the M&S organization. This includes all sales channels – CSI/MNC/SBC, BC, and digital. Driving the product commercial organization around OCC and RDM structures, where applicable.
• DHL Global Forwarding has an opening for a Head of Ocean Freight Growth in Johannesburg, South Africa . Join us in connecting people and improving lives!

In this Head of Ocean Freight Growth Position

• Driving volume growth across all OFR products in close coordination with OFR Country management and Country product heads. Together with Regional Trade Management, drive the focus on trade lanes and countries as per Trade Lane growth plan.
• OCC
• Lead OFR pricing activities and ensure pricing efficiency and competitiveness for all ocean freight related sub-products
• Overseeing all large tenders running through the OCC specialists as part of the global RFQ process and ensure efficient execution with all stakeholders
• Drives automation within the Tender management set up
• Spearheads RFQ analytics to improve win ratios
• Drives risk-taking analysis & proposals to deliver country growth targets
• Simplify country led RFQ’s to increase efficiency
• Drives STP on tender business
• Senior Commercial Product Engagement
• Driving senior commercial product engagement
• Focal point for Country product development
• BC Segment
• Responsible for the Country Growth structure and Country RDM structure (RDM where applicable)
• Drives development and execution of local trade lane plans via OFR FS Major across all OFR products, according to focus Trade lanes defined by Trade Management
• Drives target customer definition from a product and/or trade perspective together with local OFR product heads, Trade Management and M & S
• Drive STP within the BC segment with M & S
• Coordinates and aligns the commercial approach for all OFR products together with M & S
• Country focal point for M & S
• Ensures process alignment together with M & S within the country
• Aligns M&S activities across the country as relevant to OFR product

Now, here is what we need from you!

• In-depth knowledge in the Logistics industry especially the ocean freight product both imports and exports.
• Clear result orientation and commercial mindset
• Strategic but action-oriented mindset which contributes to business
• Strong commercial sense and motivation to serve the customer
• Good negotiator, always having the aspired goal in mind
• Needs to be able to lead a team
• Excellent networking abilities and impeccable interpersonal approach
• Able to lead larger internal and external meetings
• Min. 8 years of experience in the OFR forwarding industry
• Sales experience is an advantage
• Used to work in a multinational environment and in a large corporation with proven track record of customer growth and Leadership

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

• Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

• Our Mission: Excellence. Simply Delivered.
• Our Purpose: Connecting People, improving lives.
• Our Values: Respect & Results
• Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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In this Head of Sales Position

• Accounts for sales results within the country and leads sales disciplines which coordinate and control strategic activities, initiatives and subjects across the country with direct impact on overall results and high business risk potential
• Develops sales strategy in line with the country's overall business strategy as well as following vertical and horizontal guidelines and objectives
• Drives market growth and customer retention at the country level
• Steers/improves Sales performance through process and performance measurement
• Supports country level customer strategies and contract negotiations
• Validates country level improvement areas based on pipeline reporting in collaboration with sales effectiveness
• Analyzes the value of key technologies and industry development, and identifies change needs within the country's sales function
• Steers sales performance and refines the country's sales strategies as required
• Implements modification within own authority which directly influences the way the division is operating and making money in the country.
• Analyzes complex issues and modifies working methods in own work area
  Stakeholders

• Reaches agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiates critical agreements / contracts and has the mandate / authority to sign them, changing T&Cs significantly
• Approves all major country level sales strategy and development projects

People management

• Determine organizations structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organise and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

Now, here is what we need from you!

• In-depth knowledge in the Logistics industry .
• Commercially astute with excellent business acumen
• Presentation and facilitation skills.
• Excellent training skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Outstanding Negotiation and interpersonal skills
• Strong Leadership skills
• Analytical, organisational and motivational skills
• People Management skills
• Minimum 10 yrs in Logistics Industry
• Must have worked at the position of a Airfreight Manager for at least 5 years in a reputed Organization
• Degree in Sales / marketing/ business development or business Management.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

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In this Business Development Manager Position

• Develop target lists of new business within existing portfolio and continuously review and update.
• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages and sells within a defined portfolio of existing customers and wins lasting business relationship with DGF.
• Responsible for establishing customer profiles and customer needs.
• Additional and renewal project business acquired.
• Revenue potential of existing account portfolio increased and developed to include project offering
• Develop and maintain project solutions for existing and new customers.
• Highlights to above on observations of market dynamics
• High level of research for developing opportunities for new project business
• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Work with Global team on complex project bids
• Develops sales within existing portfolio and Plan/strategize/ activities to achieve target budgets.
• Responsible for conducting high quality presentation of non-standardized solutions to project customers.
• Establish and present customized offers to customers
• Prepare and realize project offerings.
• Responsible for product targets as defined within existing portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Maintain pipeline in Salesforce
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.
• Informal influence to enable improvement and change within the organization.
• Assist Global Bid Team where large projects require commercial and technical solutions ▪ Achieves targets aligned with business goals.
• Demonstrates structured, efficient work processes and methods.
• Uses sound judgment, manages risk and anticipates impact on overall business.
• Accomplishes own tasks whilst in support of corporate goals.

Now, here is what we need from you!

• Knowledge and experience of industrial projects ocean freight (including breakbulk, RORO, part charter and charters)
• Knowledge and experience of abnormal road transportation within South Africa and neighboring countries is advantageous
• Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• Strategic thinking
• Persuasiveness
• Systematic problem solving

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

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In this  Training, Development & CIF Specialist SSA &ZA Position
Certified

• Champion the Certified agenda with main focus on ZA, MZ, ZM & AO
• Develop a CIF roll out plan considering global priorities and country development requirements develop a CIF roll out plan considering global priorities and country development requirements.
• Accountable for planning CIF modules as per country needs and global priorities
• Support SSA as a key contact person for reporting and stakeholder management.
• Mentor and oversee existing and new Champions in SSA in addition to supporting the West and East Africa Country Champions develop sustainability plans.
• Ensure delivery performance of CIF facilitators is managed and consistent.
• Adheres to and champions the global standard for all Certified deployment at all times.
• Ensure the quality delivery of the Certified and Learning agendas across all BUs and Functions

Learning & Development

• Accountable for formulation, communication, and deployment of ZA Learning agenda - in particular the soft skills curriculum and training catalogue as relevant for ZA
• Working in partnership with senior stakeholders in ZA and prepare and provide regular Training dashboards, training data management and analysis and reporting to enable effective tracking of Learning and Development initiatives.
• Develop an implementation plan of additional high quality learning modules as required that link to tangible ROI
• Support and sustain Culture Change by applying communications and change management tactics.
• Deploy the MEA Learning agenda (Learn & Grow) with KPIs defined and met.
• Measure learning effectiveness and collaborate with the Learn and Grow team and manager to devise and implement improvement interventions.
• Support projects for continuous improvement in learning practice as a key member of the Learn & Grow working group.
• Develop line manager capability to identify learning and development needs and compile effective Individual Development Plans.
• Ensure identified training in Individual Development Plan is relevant with individual job requirements.
• Source and manage external training providers to meet Training requirements.
• Manage and oversee the implementation of self-funded learnerships, internships, skills programmes, specific business compliance learning and refreshers in alignment with WSP, TETA and business requirements.
• Oversee the compilation and submission of WSP ATR on an annual basis and ensure maximum claim back of mandatory grant funding.
• Represent Skills Development in appropriate learning and EE forums and respond to needs and requirements emanating from this.
• Generate BBBEE reporting requirements for skills development.
• Learning and Development Records Management. Ensure all Training related databases are accurately created and maintained.

Talent

• Implement talent management initiatives, programs, processes and tools to educate, motivate and engage employees across levels within ZA and SSA.
• Prepare and provide regular talent dashboards, data management and analysis and reporting to enable effective tracking of Talent initiatives.
• Support preparation and facilitation Employee Development Reviews and dialogues with Business Managers in ZA.
• Execute succession planning tools and processes by identifying critical roles, destination roles, analyzing succession pipelines, etc.
• Roll out career development paths for high potentials and implement Individual Development Plans (IDPs) to all employees.
• Assist employees in identifying career paths, roles and appropriate development plans to enable them to attain their career goals and aspirations.
• Design and coordinate HR marketing/employer branding activities (e.g., trade fairs, benchmarking of employer attractiveness) for ZA and SSA.
• Contribute to process improvements and resolve issues related to talent processes, its applications and data analytics.
• Manage and facilitate ZA and SSA Talent Management Projects (ie, STEP, etc).

Now, here is what we need from you!

• Hands on experience in majority of core HR areas: Talent, L&D, Employee Engagement, Change Management & Organization Design            
• Proven ability to establish credibility and ability to influence at senior levels
• Good facilitation background and skills
• Communication & influencing skills - ability to maintain credibility with Country Management stakeholders
• Ability to develop, deploy, and track success of CIF module roll out plans
• Ability to identify learning needs and devise / implement suggested learning plans to meet needs
• Ability to set up and monitor survey feedback and identify learning effectiveness trends and recommend intervention for continuous improvement
• Strong strategic orientation
• Strong analytical skills                                                                                               
• Strong results orientation                                                                               
• Strong leadership and team building skills
• Masters the change management process
• Strong coaching and people development skills
• Strong program management skills
• Experience in leading meetings and facilitating training
• Very good organizational skills to manage multiple projects/deadlines
• Project management and strong working knowledge of DGF operational platforms.
• Bachelor’s Degree in HR or equivalent.
• Minimum 8 years’ experience in HR and Learning and Development.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

• Our Mission: Excellence. Simply Delivered.
• Our Purpose: Connecting People, improving lives.
• Our Values: Respect & Results
• Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility