Sales and Service Lead at Deloitte

About the Division

• Deloitte’s Salesforce practice is seeking an experienced and dynamic Sales and Service Lead to join our Customer – Sales and Service team. As a key member of our leadership team, you will take ownership of end-to-end client engagements, driving the design and delivery of Salesforce-enabled transformation projects across Financial Services, Retail or Telecommunications sectors.
• You will be responsible for managing multidisciplinary teams, ensuring the highest quality delivery, and exceeding client expectations. In addition to solution delivery, you will play a pivotal role in identifying and developing growth opportunities within our clients, helping to shape the future of our Salesforce practice.

Job Description

Client Engagement and Delivery

• Lead end-to-end Salesforce transformation projects, ensuring delivery of high-quality, innovative solutions that meet client objectives and leverage AI technologies to drive speed and impact.
• Serve as a trusted advisor to senior stakeholders, building and maintaining strong client relationships, and helping clients understand how AI and Salesforce can transform their business.
• Oversee all phases of project delivery, including scoping, design, build, testing, deployment, and post-implementation support, with a focus on integrating AI-driven capabilities where appropriate.
• Champion Agile delivery principles, facilitating effective sprint planning, backlog prioritisation, and continuous improvement, while exploring opportunities to accelerate delivery through AI tools and automation.

Team Leadership and Development

• Manage, mentor, and develop multidisciplinary teams, fostering a collaborative culture that encourages experimentation and adoption of AI technologies.
• Oversee resource planning, performance management, and professional growth of team members, supporting upskilling in AI, automation, and Salesforce advancements.
• Promote knowledge sharing and support the development of Salesforce and AI expertise within the team.

Business Development

• Identify and pursue growth opportunities within existing and new client accounts.
• Support business development activities, including proposal writing, client presentations, and solution design.
• Contribute to Deloitte’s go-to-market strategies and help expand the practice’s footprint in target industries.

Strategic and Technical Expertise

• Provide deep industry insights (Financial Services, Retail, or Telecommunications) to shape client solutions and strategic direction, integrating AI to create competitive advantage.
• Oversee the design of scalable, effective Salesforce solutions, ensuring alignment with client needs, platform best practices, and opportunities for AI-driven innovation.
• Stay abreast of Salesforce innovations, AI advancements, and industry trends, contributing to Deloitte’s thought leadership and service offerings.
• Manage engagement financials, risk, and quality assurance throughout the project lifecycle, leveraging AI technologies to optimise processes and deliver measurable results.

Qualifications

Minimum Experience and Qualifications Required

• 7+ years of consulting experience in Tiers 1 consultancy, with at least 2 years in delivering digital transformation engagements.
• Bachelor’s degree or equivalent; advanced degree preferred.
• Salesforce certifications (e.g., Admin, Sales Cloud, Service Cloud, Experience Cloud) preferred, Agile certification desirable.
• Demonstrable experience in understanding industry trends and challenges in Financial Services, Retail, or Telecommunications.
• Proven track record of successfully delivering complex technology projects with measurable benefits.
• Strong people management skills, with experience leading and developing high-performing teams.
• Experience identifying, shaping, and closing new business opportunities.
• Excellent stakeholder management, facilitation, and presentation skills, including experience working with senior client executives.

Additional Information

• Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
• Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.