GRADUATE (IT) (GREYTOWN) at Plennegy Group

RESPONSIBILITIES:

• Asset management - BAI09
• Create a full list of all IT assets in Starke Ayres
• Documented list, verified by random checks. - IT Operations Manager (Knowledge and usage Azure asset management tools))
• Create a procedure for issuing IT assets to staff
• Documented SOP with a method to track which stock is issued to staff.
• Create a procedure for return of IT assets from staff Documented SoP with supporting documents
• Operations management - DSS01 25%
• Assist Network Administrator / IT Operations Manager with first-line checks for network management
• Assist Network Administrator / IT Operations Manager to diagnose any outages and resolve where possible, Network Administrator to open tickets for any work requested.
• Participation in network projects
• Feedback from Operations Manager and Network Administrator.
• Escalate network outages to 2nd line support
• Rapid escalation of tickets when outages are outside of the area of responsibility. Working with Network Administrator.
• Basic management of installed software on end-user computers. Reports from the service desk and feedback from the operations manager and peers.
• Quarterly review of installed software on end-user computers. Create SOP for Group software installation and schedule review.
• Service desk - DSS02
• Manage all operations requests for responsible sites, supporting service requests for other companies.
• List of tickets and resolutions from the service desk.
• Ensure tickets are closed within SLA.
• Report from Service Desk. Use this Jira service desk guide.
• Keep number of open tickets to below 5 Review with Group IT Operations Manager for assistance with tickets. Jira report and stat will be used.
• Keep number of pending tickets to below 3
• Advise Group IT Operations Manager on any long-term tickets that need to be moved to projects.
• Review with Group IT Operations Manager for assistance with tickets. Jira report and stats will be used.
• Additional duties or Responsibilities
• Project work as requested by IT Manager / OPS Manager
• Completed as per SmartSheet projects. Any ADHOC work can be be listed on SmartSheets
• Requirements

REQUIREMENTS:

Qualifications:

• Grade 12 (Matric) National Senior Certificate (Essential)
• A+ / N+ Diploma in Information Technology (Essential)
• Bachelor of Science in Information

Technology Skills:

• Communication Skills
• On-the-job training
• Computer Skills