Founded in 1958, the Plennegy group’s roots and purpose revolve around agriculture, with its core business being that of growing food and servicing those that grow food to feed and nourish the continent and beyond.
Plennegy’s established infrastructure and grouping of industry experts ensure the quality and precision of its activities, products and se...
Create a full list of all IT assets in Starke Ayres
Documented list, verified by random checks. - IT Operations Manager (Knowledge and usage Azure asset management tools))
Create a procedure for issuing IT assets to staff
Documented SOP with a method to track which stock is issued to staff.
Create a procedure for return of IT assets from staff Documented SoP with supporting documents
Operations management - DSS01 25%
Assist Network Administrator / IT Operations Manager with first-line checks for network management
Assist Network Administrator / IT Operations Manager to diagnose any outages and resolve where possible, Network Administrator to open tickets for any work requested.
Participation in network projects
Feedback from Operations Manager and Network Administrator.
Escalate network outages to 2nd line support
Rapid escalation of tickets when outages are outside of the area of responsibility. Working with Network Administrator.
Basic management of installed software on end-user computers. Reports from the service desk and feedback from the operations manager and peers.
Quarterly review of installed software on end-user computers. Create SOP for Group software installation and schedule review.
Service desk - DSS02
Manage all operations requests for responsible sites, supporting service requests for other companies.
List of tickets and resolutions from the service desk.
Ensure tickets are closed within SLA.
Report from Service Desk. Use this Jira service desk guide.
Keep number of open tickets to below 5 Review with Group IT Operations Manager for assistance with tickets. Jira report and stat will be used.
Keep number of pending tickets to below 3
Advise Group IT Operations Manager on any long-term tickets that need to be moved to projects.
Review with Group IT Operations Manager for assistance with tickets. Jira report and stats will be used.
Additional duties or Responsibilities
Project work as requested by IT Manager / OPS Manager
Completed as per SmartSheet projects. Any ADHOC work can be be listed on SmartSheets
Requirements
REQUIREMENTS:
Qualifications:
Grade 12 (Matric) National Senior Certificate (Essential)
A+ / N+ Diploma in Information Technology (Essential)
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