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  • Posted: Mar 7, 2022
    Deadline: Not specified
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    The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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    Group eCommerce Demand & Delivery

    Purpose of the Job    
    The Group eCommerce Demand & Delivery is accountable for the Digital eCommerce demand and delivery strategy formulation and facilitation to incorporate inputs, and an ethos of strategic co-creation with brands across the Group. The role ensures an agile cross-functional integration and alignment between the existing Digital eCommerce (online and omni-channel) activities, the future planned pipeline, and the associated Digital eCommerce strategies, journeys and continuous improvement feedback loops. The role adds value to brands across the Group by focusing on product management and innovation, and providing support to brands in understanding and defining their own requirements and timelines. The role seeks to establish a governance framework, a standard way to execute and leverage the core Group eCommerce demand and delivery strategies, tools and techniques, ultimately growing the Digital eCommerce capabilities within the brands to empower eCommerce confidence within the brands.

    Job Objectives    

    • Drive solutions including strategies, frameworks, journeys, processes and other inputs required to coordinate and align cross-functional collaboration of the Digital eCommerce capability demand and delivery roadmap.
    • Develop and implement strategies and delivery plans across multiple brands in support of the Group Digital eCommerce Strategy in partnership with the Brands, IT, finance, buying and Marketing teams - integrating and optimising systems and processes across value chains.
    • Benchmark competitive performance measures and measure success and/or demand and delivery efficiencies.
    • Partnering with IT by providing the enterprise eCommerce lens, provide inputs during planning and delivery and identify opportunities within IT for actual demand workstream requirements by leveraging/optimising rather than replacing operational teams.
    • Provide centralised co-ordination, overseeing Digital eCommerce activities of the team to ensure project deliverables are met and monitoring performance as a whole.
    • Lead Brands through change; provide guidance, coaching, and mentorship.
    • Provide industry and product expertise on Digital eCommerce demand and delivery to support better tactical and strategic decisions.
    • Ensure that the team have a good understanding of the Digital eCommerce roadmap and vision as defined by the Brands to inform the creation and prioritization of the backlog.
    • Define and deliver acceptance criteria and the ‘Definition of Done’ working collaboratively with other stakeholders.
    • Manage and prioritise new capabilities and ensure reuse of existing capabilities.
    • Coordinate the demand and delivery of approved capabilities and sequence these to ensure a logical and cost effective approach to overall capability evolution.
    • Deliver the core procurement function - integrating with IT, Finance and Financial Services including functionalities such as secure payment gateways.
    • Integrate with the brands on overall Digital eCommerce Compliance and Risk monitoring activities.
    • Support the Legal Contractual process – establish the templates and approach to SLA contract assessment and scale analysis.
    • Provide models and inputs for effective and accurate costing analysis: As-is vs To-be (opportunities / roadmaps / solutions - input to MVP, and scale analysis).
    • Assess, model and forecast budget requirements and identify relevant Brand and divisional costing assignment structures, provide business case inputs and ROI analysis where relevant.

    Qualifications    

    • Degree in IT, Project Management, Finance, Business or equivalent - (essential).

    Experience    

    • 5+ years in a demand and delivery orientated or equivalent role, leading Group eCommerce, frameworks, policies, procedures and guidelines. Extensive exposure across the value chain and relative integration with online / omni-channel combined with a good understanding of the related governance inputs, standardisation and establishing Group based process and governance requirements whilst integrating unique requirements within the framework - (essential).

    Knowledge and Skills    

    • Demonstrable knowledge of demand and delivery practices within the FMCG, retail sector, understanding of the Digital eCommerce capability opportunities and challenges within a Group, multi-brand orientated retail environment - (essential).
    • The ideal candidate will relate with the need to be: customer obsessed, placing the customer in the center of all Digital eCommerce demand and delivery; On top of their game with the latest and latest trends and technologies in Digital eCommerce - (essential).
    • The ideal candidate will relate with the need to have: Strong project management skills, managing (leading) projects involving cross- functional teams - (essential).
    • Strong communication with the confidence to present analysis, costings, roadmaps and solutions to senior management and across interdisciplinary teams and facilitate discussions pertaining to the pros and cons, options and preferences - (essential).
    • Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to Digital eCommerce, technologies and end users - (preferred)

    Closing Date: 16th, March 2022

    Method of Application

    Interested and qualified? Go to Shoprite Group of Companies on shoprite.erecruit.co to apply

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