Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexit...
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Roles at this level will influence and contribute to Divisional Strategy. Has authority for all aspects of business area. Fully accountable for actions and decisions of self and others.
Accountabilities
Establishes Team objectives
Manages a team across the Group over multiple geographies
Develop and motivate team to help ensure the delivery of team and department targets
Provide effective leadership to drives change, innovation and growth across the Team, linked to the department and divisional goals.
Take accountability for the delivery of business focused projects/deliverables to defined targets
Role Specifics
Lead process improvement initiatives across the organization, using Lean Six Sigma methodology
Developing metrics to measure operational excellence, such as employee engagement scores or customer satisfaction ratings
Design and oversee implementation of new processes and procedures
Monitor compliance with new processes and procedures
Evaluate the effectiveness of new processes and procedures
Identify and implement technology solutions to improve efficiency and productivity
Manage operational budget
Negotiate budgets with budget holders, customers & service management
Creating a culture of continuous improvement across all areas of the organisation in order to maximize efficiency and productivity
Communicating with other team members and department heads to ensure that all departments are working towards the same goals
Creating strategic plans for improving operational efficiency and effectiveness across all FLS departments
Consulting with other departments to identify opportunities for improving efficiency and reducing waste
Evaluating processes to identify areas for improvement and designing solutions to implement change
Employs Six Sigma and LEAN methodology and analytics into organisational operations in order to accomplish business objectives
Contribute to business operations strategy development
Provides assistance to Champions, functional departments, and business units in identifying, planning and implementing Lean and Six Sigma projects that tie strongly to business strategic priorities
Oversees and manage Operational Excellence projects aimed at cost reduction through productivity, Quality and efficient enhancement
Knowledge, Skills & Experience
Previous Leadership experience
Experience of managing cross cultures
10+ years of experience in operations management, quality manager process improvement, or related field
Bachelor’s degree in business administration, engineering, or related discipline
Proven track record of leading and executing successful process & quality improvement initiatives
Demonstrated ability to influence and lead change at all levels of an organization
Excellent analytical and problem-solving skills
Strong project management skills
Preferred Skills and Qualifications
Master’s degree in business administration, engineering, or related discipline
Certification in Six Sigma or other process improvement methodology
Experience working in a lean warehouse environment
Experience with statistical analysis software, such as Minitab or JMP
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