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  • Posted: Jul 6, 2022
    Deadline: Not specified
  • It's a business fact that new competitors continually emerge in the market. Yet, even in this disruptive landscape, businesses can succeed, and thrive.

    So what does it take to advance beyond shifting frontiers?
    Look beside you — we'll be there. We're on this journey to the extraordinary together. And together, we'll ...
    Read more about this company


    Group Manager - Ops - South Africa


    Job Description

    Accountability & Responsibility

    • As part of the senior management team of you lead a specialist function
    • You are customer & client facing & strive to deliver excellent customer experience
    • You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area
    • You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader
    • You develop people's knowledge of your functional area to benefit the business & the client
    • You support your operations colleagues to exceed client expectations on all levels at all times
    • You remain at the leading edge of knowledge for your area of functional expertise
    • You are accountable for risk management & compliance for your functional area
    • You share your knowledge & best practice to improve performance
    • You deliver business intelligence & insight for your functional area
    • You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism


    • Ensure Compliance to all Relevant Process & Regulatory Standards
    • Continuous Improvement Design & Deliver Change Initiatives & Projects
    • Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field
    • Functional Delivery & Optimization Ownership & Development of Your Functional Area

    Lines of Business:

    • Inbound
    • Technical Support
    • Outbound Dialer
    • Operations Support (Back Office)
    • Online Support

    Key requirements:

    • Matric/Grade 12;

    Method of Application

    Interested and qualified? Go to WNS Global Services SA on to apply

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