Group Nursing Services Manager at Joint Medical Holdings

KEY PERFORMANCE AREA

• Help to develop a culture of patient centred, data driven care, with high reliability of clinical processes.
• Promote on-going proactive reduction of safety risks to patients in the design and redesign of organizational processes, functions and services using quality and performance improvement model.
• Manage the process of continuous clinical quality improvement through relationships with clinical providers, specialists, and ancillary departments.
• Create quality improvement processes, policies and manuals as needed.
• Act as liaison between administrative, management, medical staff and employees.
• Oversee and maintain guidelines to monitor and report written documentation for quality measures (Benchmarks, LSIs and KPIs, track and trend risks).
• Assist in implementation of clinical documentation audits of clinical quality processes.
• Develop structured auditing criteria of medical records to determine compliance with standards of clinical care.
• Perform internal clinical audit in the various hospitals.
• Participate in internal, local, or regional improvement projects and initiatives as needed to improve the Groups performance as it relates to clinical quality.
• Identify Hospital-wide opportunities for clinical quality process improvement, including formal studies related to organizational performance.
• Educate providers regarding best clinical quality practices as required.
• Investigate clinical quality issues and work with the NSM on resolutions.
• Interface with pharmacy staff in establishment of medication and prescribing quality initiatives.
• Plan, lead and manage monthly QA meetings, providing pertinent data and trends relative to medical services to QA Committees and at management meetings and the JMH Medicals Ethics committee.
• Assist with the design and implementation of clinical informatics to enable the care process.
• Represent quality interests in the development of an electronic system for staff education and development.
• Maintain leading-edge knowledge of contemporary healthcare organization quality improvement processes and issues.
• Communicate updates and new information to Medical Leadership, Clinical Leadership and direct care providers: monitors and ensures compliance with medical protocols, policies and procedures.
• Work with the Medical /Nursing Teams to define and oversee specific educational objectives for developing awareness and support for quality programs and services through consultation with department heads and managers.
• This will require close collaboration with departments such as Information Systems and Medical Records department, as well as with the department managers.
• Support participation in national program recognition as directed by the Board.
• Review laws, regulations, and literature to determine areas that need to be assessed to ensure standards required by OHSC, DOH, DOL, OHS, MCC, CDC, SANC and other statutory requirements (medical related) and accrediting bodies.

MINIMUM REQUIREMENT

• A Nursing degree with a qualification in nursing administration, midwifery and nursing education or equivalent with current SANC registration.
• Over 10 years experience in nursing management.
• Knowledge of health care related laws and regulations.
• Experience with healthcare quality improvement, clinical research, informatics, and continuous quality improvement principles and practices.
• Experience abstracting clinical information from medical records.
• The ability to appropriately evaluate medical records and other health care data.
• Organized, accurate, detail oriented.
• Experienced with the use of Windows-based PC applications with emphasis on word processing, database, and spread sheet software (e.g., MS Word and Excel and PowerPoint.