Group Training Manager at WNS Global Services

Key responsibilities will include:

• Facilitation
• Ensure thorough preparation for all facilitation activities:
• Facilitate accredited and non-accredited programmes including completion and remediation of formative assessment activities
• Guide and support learners including structure and quality of portfolios of evidence
• Complete accurate and detailed administration including attendance registers, annual training reports, learner feedback forms, facilitator reports

Assessment and Moderation

• Conduct outcomes based assessment in compliance with the QMS and SETA requirements:
• Evaluate summative assessments using the VACS assessment principles
• Provide written and/or verbal feedback to the learners
• Remediate assessments
• Conduct moderation of outcomes based assessments in compliance with the QMS and SETA regulations
• Complete accurate and detailed administration including assessment feedback documents, assessor and moderator reports, portfolio tracking templates, learner results trackers

Learning Impact Measurement

• Measure the impact of learning interventions:
• Complete, collect and capture learner feedback forms after facilitation
• Facilitate completion and capture Voice of the Learner feedback with learners four weeks after training per group respectively
• Compile and communicate RoI reports.
• Consult with L&D BPs regarding Business Impact measurement
•  

Instructional Design

• Update existing learning material
• Quality assure existing content
• Ensure content is fit for purpose and manageable
• Contextualise case studies and activities to ensure relevance
• Ensure the assessment tools are valid and appropriate

Project Management

• Plan and manage implementation of allocated projects within budget, time and resource parameters
• Maintain professional communication and relationships with clients,  service providers and learners
• Identify, mitigate and escalate risks
• Ensure compliance with QMS, SETA regulations and applicable legislative requirements at all times
• Complete accurate and detailed administration including updated project plans, risk logs
•  

Qualifications
Qualifications required:

• Matric/Grade 12 Certificate
• Facilitate learning using a variety of given methodologies (117871)
• Conduct Outcomes Based Assessment (115753)
• Conduct Moderation of Outcomes Based Assessment (115759)
• Constituent registration as Assessor and Moderator for Ucademy-specific qualifications and skills programmes with relevant SETA

Additional Information

• Experience, knowledge, skills and attributes required:
• Minimum 5 years’ experience as a facilitator, with 3 years’ experience facilitating accredited learning programmes
• Minimum 2 years conducting assessment of accredited learning programmes.
• Computer literacy (MS Office) at an intermediate to advanced level
• Advanced proficiency in delivering high impact facilitation
• High proficiency in verbal and written English
• Strong communication and interpersonal skills
• Exceptional planning, organising and time management skills
• High attention to detail and accuracy
• Advanced proficiency in conducting and moderating outcomes based assessments

The ability to:

• Adapt facilitation style to accommodate various learning styles and providing training a various platforms
• Evaluate formative assessments to determine learner progress and identify gaps during facilitation process
• Give feedback and remediate assessments
• Compile facilitator, assessor and moderator reports
• Evaluate the effectiveness of learning interventions and make recommendations for improvement
• Report on insights and value add of learning interventions
• Design and develop learning materials and assessment tools aligned to learning outcomes
• Quality assure developed learning materials