Groups Agent - Kempton Park at FlySafair

RESPONSIBILITIES:

• To answer calls and/emails or other communications from passengers and prospective passengers.
• To take meaningful action against those calls, whether that be to provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings.
• Agents are to be informed of all aspects of our service and all standard operating procedures and terms and conditions.
• Agents are required to be timeous and courteous in their responses to client.
• Agents are required to verify payments made by clients, capture names and assist with group changes.
• Generate and follow through with group quotations and bookings and guide clients throughout the process.
• The individual should be able to develop relationships with potential clients and maintain current relationships.
• To provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause.
• To actively learn about all new aspects and developments within the airline to keep knowledge of our offering fresh and correct

REQUIREMENTS:

• Grade 12 Certificate or equivalent;
• Call Centre experience is preferential;
• Experience using Zendesk, Phone systems, Raddix system and PayU will be advantageous;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Willingness to work overtime when required;
• Candidates must be prepared to work shifts;

PERSONAL ATTRIBUTES:

• Excellent attention to detail;
• Excellent listening skills;
• Exceptional customer service skills;
• Excellent communication skills;
• Immaculate time keeping;