TYCH is a well-established and experienced, black female owned generalist recruitment agency. We have the experience and expertise to make your business our business and aid you in taking your company to the top, no matter the sector.
Professional, dedicated and passionate about what we do and about what you do, we take it upon ourselves to immerse ourselve...
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Answer and manage all incoming department telephone calls in a friendly and professional manner
Ensure all administrative functions of the guest services areas are fulfilled accurately and efficiently, with strict adherence to the hotel’s standards and procedures
Are always well groomed and presentable
Work as part of a team or individually to deliver high quality standards consistently and accurately.
Welcome guests and visitors with attentive and efficient customer service
Manage the stationery issuing, ordering and stock control
Manage postal deliveries, collection and distributions
To provide a seamless, smooth, warm and efficient service in the
Reception/Guest Services area of the Hotel through checking in and checking out guests,
Settling all guest related queries, requests, problems and complaints
Welcome guests and visitors with attentive and efficient customer service
Know how to identify and resolve complaints.
REQUIREMENTS:
Matric (NQF 4), numeracy skills,
Verbal and written English skills (all NQF 4)
Great organization skills,
Attention to detail
A proven customer service focus, and two years hospitality experience.
Gmail
Yahoomail