Vacancies at Tych Business Solutions

Key Responsibilities
Operations Management

• Oversee the full operation of the restaurant, including Front of House and Back of House
• Ensure efficient and high-quality service delivery across all meals, beverages, and functions
• Maintain exceptional presentation standards, including cleanliness, table settings, and overall ambience
• Regularly review operations to identify areas for improvement and implement solutions
• Ensure an effective reservation system is in place and operating smoothly
• Maintain a visible presence on the floor, engaging with both customers and staff

Financial Management

• Manage and maintain profitability through strict cost control measures
• Monitor sales performance, conduct sales analysis, and oversee menu costings
• Ensure proper stock control, including ordering, storage, issuing, and regular stock takes
• Oversee cash handling procedures and ensure accuracy and accountability
• Prepare and submit accurate reports and budget information within required timelines

Customer Experience

• Ensure consistently high service standards to drive positive customer experiences and reviews
• Address customer complaints promptly and professionally
• Maintain a strong focus on customer satisfaction and brand reputation

Compliance & Risk Management

• Ensure compliance with all hygiene, health & safety, and statutory regulations
• Maintain valid operational licenses, including liquor licenses, and ensure compliance with all conditions
• Conduct regular safety checks, including fire and evacuation drills
• Manage and respond effectively to incidents such as theft, fire, or emergencies
• Ensure security procedures are followed across all areas of the business

Leadership & People Management

• Lead, manage, and develop restaurant staff to ensure high performance and engagement
• Ensure staff are well-trained, professionally presented, and deliver excellent customer service
• Manage staffing levels in line with operational needs and budget constraints
• Conduct performance appraisals and identify training and development needs
• Handle employee relations, including discipline and grievance management, in line with company policies
• Foster a positive working environment with high team morals

Minimum Requirements

• Proven experience as a General Manager or Senior Manager within the hospitality or restaurant industry
• Strong understanding of restaurant operations, including both Front and Back of House
• Solid financial acumen with experience managing budgets, cost control, and profitability
• Knowledge of stock control, procurement, and inventory management
• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Good understanding of health, safety, and statutory compliance requirements
• Ability to work in a fast-paced, high-pressure environment
• Strong administrative, reporting, and organisational skills
• Flexibility to work shifts, weekends, and public holidays

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RESPONSIBILITIES:

• To coordinate and execute digital marketing activities across Beck Family Hospitality, supporting revenue growth, brand visibility and guest engagement across all Steenberg Farm hospitality entities (Hotel, Spa, Restaurants and Wine).
• The role focuses on managing digital platforms, coordinating campaigns, maintaining online presence, supporting content execution and working with external digital agencies to ensure brand-aligned, performance-driven marketing delivery.

REQUIREMENTS:

• Diploma or Degree in Marketing, Digital Marketing
• Additional Qualifications (Advantageous)
• Google Analytics Certification
• Google Ads Certification
• Meta Business Suite Certification
• Email Marketing / CRM Certification
• Minimum Work Experience 2 – 3 years experience in digital marketing, preferably within hospitality or luxury brands

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RESPONSIBILITIES:

• Oversee and coordinate the planning, organising, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.

REQUIREMENTS:

• Matric Certificate
• Additional Qualifications Hospitality Diploma, Wine Course, Microsoft Office, POS knowledge, Opera
• Minimum Work Experience 2 years previous experience in a similar role
• Leadership skills
• Client and staff relationships
• Ability to motivate
• High energy
• Adaptability
• Communication
• Planning & attention to detail

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RESPONSIBILITIES:

• Answer and manage all incoming department telephone calls in a friendly and professional manner
• Ensure all administrative functions of the guest services areas are fulfilled accurately and efficiently, with strict adherence to the hotel’s standards and procedures
• Are always well groomed and presentable
• Work as part of a team or individually to deliver high quality standards consistently and accurately.
• Welcome guests and visitors with attentive and efficient customer service
• Manage the stationery issuing, ordering and stock control
• Manage postal deliveries, collection and distributions
• To provide a seamless, smooth, warm and efficient service in the
• Reception/Guest Services area of the Hotel through checking in and checking out guests,
• Settling all guest related queries, requests, problems and complaints
• Welcome guests and visitors with attentive and efficient customer service
• Know how to identify and resolve complaints.

REQUIREMENTS:

• Matric (NQF 4), numeracy skills,
• Verbal and written English skills (all NQF 4)
• Great organization skills,
• Attention to detail
• A proven customer service focus, and two years hospitality experience.

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RESPONSIBILITIES:

Audit Planning & Methodology

• Develop annual audit plans aligned to business risks and the combined assurance model.
• Plan audit engagements, including scope definition, sampling methodology, and resource allocation.
• Monitor plan execution and ensure alignment with Audit Committee expectations.

Audit Delivery & Quality Assurance

• Lead and perform complex audit engagements, including operational, financial, compliance, and governance audits.
• Review working papers, findings, and reports to ensure quality and conformance to IIA standards.
• Produce high‑quality audit reports and ensure recommendations are practical and risk‑
• Oversee tracking and validation of management action plans.

People & Resource Management

• Manage, coach, and develop Internal Audit staff, including performance reviews and skills assessments.
• Ensure current job profiles, development plans, and competence matrices remain updated.

Stakeholder Engagement

• Build partnerships with business units to enhance risk awareness and strengthen internal control culture.
• Present audit outcomes to Senior Management and the Audit Committee.

Methodology Improvement & Governance

• Maintain knowledge of IIA standards and ensure continuous improvement of the audit methodology.
• Champion the combined assurance framework and collaborate with Risk, Compliance, and External Audit.
• Oversee JSOX / External Audit reliance, ensuring integration into audit planning.
• Promote adoption of data analytics and continuous auditing techniques (including AI-driven continuous auditing techniques).

Skill, Knowledge and Experience Requirements:

• 3 (three) Years post articles experience or at least 6 (six) years internal audit experience with at least four years in a supervisory/lead role.
• Strong understanding of internal audit standards, risk management, and governance frameworks.
• Ability to apply data analytics tools (ACL, IDEA, Power BI—if applicable).
• Excellent communication, negotiation, and report writing skills.
• Strong stakeholder management capabilities.
• Ability to lead teams, manage conflict, and drive accountability.
• Financial and operational process knowledge.

Educational Qualifications &   Personal Attributes: 

• BCom degree, specializing in Accounting/Risk/Finance/Auditing
• CIA (Certified Internal Auditor) is an added advantage
• Governance, risk, or audit technology certifications beneficial.
• Professional integrity & sound judgment
• Analytical and critical‑thinking ability
• Strategic and systems thinking
• Assertiveness with tact and diplomacy
• Resilience and stress tolerance
• Collaboration and relationship building
• Results orientation