Wine Steward at One&Only Resorts

• The role is responsible for delivering exceptional guest service in line with the restaurant and resort's standards while promoting sales through effective upselling.
• The position requires excellent product knowledge, professional communication, teamwork, and a commitment to maintaining high service standards and guest satisfaction.

Key Responsibilities

• Prepare all service areas and ensure mise en place is completed before service begins.
• Provide professional food and beverage service, including presenting menus and wine lists.
• Demonstrate strong knowledge of menu items, beverages, and resort offerings.
• Use upselling techniques to enhance the guest experience and increase revenue.
• Manage stock requisitions, control wastage, and minimize breakages.
• Ensure accurate billing and verify guest checks before presentation.
• Handle guest complaints professionally and resolve issues according to resort procedures.
• Maintain high standards of hygiene, safety, and personal presentation.
• Follow all health, safety, fire, emergency, and company policies.
• Communicate guest feedback to management and contribute to service improvements.
• Review guest preferences and provide personalized service.
• Maintain professional telephone etiquette and positive guest interactions.
• Participate in training, team events, and any additional duties assigned by management.
• Promote responsible alcohol service and comply with South African legislation.
• Support sustainability initiatives, including energy and water conservation.

Required Skills

• Excellent customer service and communication skills.
• Strong sales and upselling abilities.
• Knowledge of food, beverages, and wine service.
• Ability to work effectively in a team environment.
• Attention to detail and accuracy in billing and service delivery.
• Ability to remain professional under pressure.
• Commitment to hospitality excellence and guest satisfaction.

Overall Purpose

• To provide a memorable dining experience by delivering outstanding service, maximizing guest satisfaction, promoting resort products, and maintaining the highest standards of hospitality, professionalism, and teamwork.