Current Jobs at Frogfoot Networks (Pty) Ltd

Job Description

• Frogfoot is looking for a Maintenance Technical Assistant to join the Maintenance Department. 

Purpose of the Role

• This role is perfect for someone who enjoys assisting the Fibre Technician with network maintenance and supporting the smooth operation of the fibre network. You will play a hands-on role in maintaining clean and safe worksites, ensuring tools and equipment are in good condition, helping the fibre installations and testing, and supporting preventative and reactive maintenance activities.

Key Responsibilities

• Assist the Fibre Technician with network maintenance, including preventative and reactive maintenance.
• Maintain a clean and organised work environment at all designated sites (e.g., manholes, surrounding work areas).
• Ensure tools, equipment, and the maintenance vehicle are clean, safe, and in good working order.
• Manage and organise cables on slack brackets.
• Assist with documentation, labelling, and record-keeping requirements.
• Perform OTDR monitoring, relay findings, and save test traces accurately.
• Comply with all SHEQ policies, procedures, and safety standards.
• Keep the vehicle file updated and report any defects or damages.
• Support reinstatements, fibre installations, cable installations, and general field work.
• Perform any additional work-related duties assigned by management.

What You’ll Need to Know

To succeed in this role, you should have:

• Grade 12 (Matric) preferred.
• CFOT certification (advantageous).
• 12 months’ experience in a similar fibre, maintenance, or civil works environment.

Technical Knowledge:

• Civil works.
• Fibre installations.
• Fibre testing.
• Cable installations.
• Windows operating systems.
• Fibre duct installation and cable installation.
• Splicing and fibre testing fundamentals.
• Installation of ONTs and routers.

Working Conditions:

• Field-based environment.
• Extended or irregular hours when required.
• Liaising with various internal teams and external stakeholders.
• Following instructions, maintaining records, and ensuring accurate information capture.
• Handling customer interactions professionally, including during difficult situations.
• Operating within safety, compliance, and procedural standards.

Skills That Will Help You Succeed

• Site build experience.
• Fault finding and troubleshooting.
• Fibre duct and cable installation.
• Fibre splicing and testing.
• Installation of ONTs and routers.
• Ability to check, record, and report technical information accurately.
• Strong organisational skills and ability to follow structured processes.
• Ability to assess and prioritise tasks effectively.
• Practical decision-making and problem-solving skills.
• Ability to work proactively and take initiative.
• Ability to work collaboratively across teams and departments.

Qualities We Value at Frogfoot

• Solution-driven mindset: Ability to identify issues, analyse problems, and implement workable solutions.
• Integrity: Honest, responsible behaviour aligned with organisational values.
• Professionalism: Demonstrates respectful, ethical conduct with colleagues and customers.
• Attention to detail: Thorough, careful, and precise in all tasks.
• Customer orientation: Attentive, polite, and professional when serving customers, even in challenging situations.
• Practical common sense: Ability to make sound, logical decisions on-site.
• Adaptability: Willingness to work irregular hours and adapt to operational needs.
• Team collaboration: Works effectively with diverse teams and stakeholders.

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Job Description

• Frogfoot is looking for a Regional Operations Centre Agent (ROC).

Purpose of the Role

• This role is perfect for someone who enjoys supporting operational teams and keeping things running smoothly behind the scenes. In this position, you will assist the Maintenance Department with a variety of tasks that align with the organisation’s core operations, including general administrative responsibilities and Setout-related duties

Key Responsibilities

Daily Operations & Coordination

• Assign and follow up on maintenance tasks to ensure they are completed correctly and on time.
• Answer calls, emails, and queries from internal teams and assist with finding accurate information.
• Support the Maintenance Supervisors with planning, scheduling, and resolving operational issues.

System Updates & Reporting

• Update platforms such as Solid, Zendesk, UNMS, IRIS, and CMS
• Capture accurate data for faults, maintenance activities, and customer or project records.
• Check all incoming information before updating systems to ensure accuracy.

Communication & Team Support

• Facilitate communication between maintenance teams, NOC/Support, and other departments.
• Provide clear updates, escalate issues when needed, and help ensure teams work together smoothly.
• Assist with customer queries in a professional and friendly manner.

General Administration

• Help keep documents, reports, and maintenance logs organised.
• Maintain an orderly and secure working environment and assist with ad-hoc projects or process improvements.

What You’ll Need to Know

To succeed in this role, you should have:

• Matric (Grade 12) or relevant work experience.
• 6–12 months of experience in a technical support, NOC, or maintenance environment.

Working knowledge of:

• Windows Office suite (Excel, Word, Outlook).
• Solid, Zendesk, UNMS, IRIS, CMS, or similar systems.
• A technical mindset and basic understanding of fibre network. operations.
• Experience working in fast-paced, deliverables-driven environments.

Skills That Will Help You Succeed

• Strong computer literacy (Excel, Word, Outlook).
• Ability to follow procedures accurately and capture data with attention to detail.
• Good problem-solving ability and logical thinking.
• Strong communication skills (written and verbal).
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Customer service orientation with a calm and helpful approach.

Closing Date 31 August 2026

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Job Description

• Frogfoot is in search of a Maintenance Fibre Technician to join our Maintenance dept. 

Purpose of the Role

• This role is ideal for a hands-on, technically driven individual who enjoys working in the field. The purpose of this role is to install, maintain, and troubleshoot fibre optic systems and network infrastructure. This includes inspecting and testing optical components, measuring signal strength, and ensuring optimal performance from the Node through to Access Points.
• You will be responsible for the upkeep and maintenance of the Network across Nodes, Distribution, and Access layers, while engaging directly with both residential (FTTH) and business (FTTB) clients to ensure a reliable, high-quality connection.

Key Responsibilities

• Planning
• Anticipating problems.
• Deciding work priorities based on Maintenance Department Escalation Matrix.
• Ensuring correct information is communicated to relevant maintenance teams in all regions.
• Assisting Maintenance Supervisors with planning and action plan.

Co-operating / Liaising

• Achieving co-operation at work from peers.
• Co-operating on joint projects with other disciplines, departments, organisations.
• Liaising with supervisory grades.

Investigating / Observing / Searching / Collecting

• Asking questions to establish information required.
• Establishing information for purpose of proof, validation or evidence.
• Noting unusual occurrences.
• Receiving audio instructions via radios, telephones or computers (Emails).
• Referring to technical manuals where applicable.
• Scanning written information for useful content.
• Searching literature or other data sources.
• Watching an operation or process to detect a problem.
• Watching out for health and safety hazards where applicable.
• Reviewing / Evaluating (Systems / Methods)
• Checking adherence to schedules.

Handling Information / Following Instructions

• Entering details into a computer and or handheld device.
• Entering details into non-computer records.
• Following instructions given directly by word of mouth.
• Following logical instructions to operate a method or system.
• Following printed diagrams.
• Following written instructions.
• Problem Solving / Designing
• Finding new ways to improve the efficiency of an operation.
• Generating solutions to problems and presenting it to Line Management.

Analysing / Diagnosing

• Analysing numerical information.
• Analysing written information.
• Breaking down a procedure into logical steps.

Checking

• Checking all materials are correctly available for a project or operation.
• Checking correct recording of information in reports, documents, ledgers, etc.
• Checking correct recording of information onto computer screens or printouts.
• Checking points of detail.
• Checking RT Tickets or another formal authorisation (Solid Contractor App).
• Support Metro Engineers where applicable and where requested following correct process.
• Support Service Delivery where applicable and where requested following correct process.
• Support IP Core where applicable and where requested following correct process.
• Checking work completion to a set standard and or as per Frogfoot Specification.
• Checking work has been carried out to specification and within SLA .
• Counting items accurately.
• Examining drawings to check all information included and accurate.
• Verifying the accuracy of calculations applicable to Frogfoot Network.

Presenting / Instructing / Briefing

• Explaining systems, procedures or controls to other people.
• Instructing others in the use of tools, equipment and or software.
• Reading out aloud from a prepared script.

Informing / Discussing / Interviewing / Reporting

• Answering a routine spoken enquiry in person.
• Answering critical questions about activities.
• Contacting a manager or supervisor for authorisation.
• Discussing issues with others for purposes of clarification or explanation.
• Giving routine information by telephone.
• Giving verbal instructions via radio, telephone or computer.
• Making a verbal report to a higher-level supervisor or manager.
• Making constructive verbal criticism.
• Making constructive written criticism.
• Providing clear spoken information about a problem, issue or event.
• Providing clear written information about a problem, issue or event.
• Reporting problems to a supervisor.
• Dealing with Customers
• Being attentive when serving customers.
• Being polite to customers.
• Coping with threats or rudeness from customer/passengers.
• Enquiring about customers' needs.
• Performing Physical Tasks
• Cleaning or tidying own working area (other than service area).
• Public Relations / Developing Relationships
• Establishing relationships with antagonistic individuals.
• Maintain good public relations.
• Receiving telephone callers on behalf of superior.
• Responding to complaints.

Working Times & Expectations

• 8:00 to 17:00 standard operating times Monday to Friday.
• Overtime is applicable and expected when required.
• Standby is applicable and expected when required.
• Note that when on Standby you are expected to be available 24/7 on the agreed time frame.

What You’ll Need to Know

• Civil Works Building Networks (Desirable).
• Fibre Network Installations (Essential).
• Fibre Network Testing & Troubleshooting (Essential).
• Civil Work Reinstatements (Desirable).

Skills That Will Help You Succeed

• Matric (Grade 12) or proven track record through work experience in similar role.
• CFOT Certification from FOA and or similar accredited institution.
• 12 – 24 months industry-related experience.
• FTTH & FTB site Builds (Essential).
• Fault-finding & Troubleshooting (Essential).
• Installation of fibre duct and cable (Essential).
• Splicing and testing of fibre (Essential).
• Installation of ONT’s and routers (Essential).
• Working in Nodes (Essential).
• End user signoff (Desirable).
• Proficient in MS Word, MS Excel, MS Outlook (Essential).
• Proficient PC skills (Essential).
• Experience on RT or similar platforms (Essential).
• Experience on Solid or similar platforms (Essential).

Qualities We Value at Frogfoot

• Creating a good team spirit.
• Emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team members.
• Encouraging a faster rate of work.

Closing Date 31 August 2026

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Role Purpose

• The Maintenance Manager is responsible for the strategic planning, implementation, management, and continuous improvement of all maintenance operations across the Low LSM network. The role ensures the reliability, safety, compliance, and operational efficiency of all company facilities, infrastructure, fibre network support assets, and power systems.
• This position is accountable for designing and implementing best practice maintenance and facilities standards, managing preventative and corrective maintenance programmes, ensuring compliance with legal and safety requirements, managing contractors and internal maintenance teams, and driving continuous operational improvements.
• The role further ensures optimal resource utilisation, budget control, SLA compliance, quality assurance, and customer service excellence while maintaining a minimum facility power uptime target of 99.9%.

Key Job Objectives

• Design, obtain approval for, and implement best practice maintenance and facilities specifications.
• Develop, implement, monitor, and report on maintenance and facilities performance metrics.
• Oversee all maintenance operations relating to buildings, infrastructure, fibre network support, facilities, and associated assets.
• Develop preventative, corrective, and emergency maintenance strategies.
• Ensure operational availability and reliability of all maintenance infrastructure.
• Maintain a minimum facility power uptime target of 99.9%.
• Coordinate and manage all maintenance ticket resolution activities.
• Optimise maintenance processes to minimise downtime and operational risk.
• Manage maintenance teams, contractors, consultants, and vendors to ensure service excellence.
• Develop operational budgets, cost recovery reports, stock management, stock forecasting and expenditure management processes.
• Identify operational risks and implement mitigation strategies.
• Ensure compliance with company policies, industry standards, safety regulations, insurance requirements, and legal obligations.
• Promote continuous improvement, innovation, and operational excellence across the Maintenance and Facilities function.

Key Responsibilities

Leadership & Operational Management

• Lead the Maintenance and Facilities Department across all Low LSM operational regions.
• Manage daily maintenance operations and service delivery.
• Supervise Regional Supervisors and maintenance teams.
• Allocate resources effectively to maximise operational efficiency.
• Delegate responsibilities while ensuring compliance with company policies and procedures.
• Mentor, coach, and develop maintenance personnel and provide continuous training for both contractors and internal resources.
• Drive a culture of accountability, quality, and continuous improvement.

Maintenance & Facilities Management

• Plan, coordinate, and oversee preventative, corrective, and emergency maintenance activities.
• Ensure buildings, facilities, equipment, walkways, and infrastructure are maintained to operational standards.
• Develop and implement maintenance schedules and procedures.
• Monitor maintenance performance and proactively address equipment failures.

Design and improve facilities specifications, including:

• Power infrastructure
• Facility layouts
• Risk mitigation strategies
• Operational standards
• Oversee warehousing and stock management for the Field Force Maintenance Division.
• Ensure effective management of company and client assets.

Power Infrastructure Management

• Manage all facility power systems.
• Develop and implement power management strategies.
• Ensure continuous power availability with a target uptime of 99.9%.
• Monitor backup power systems and contingency planning.

Financial Management

• Prepare operational budgets.
• Monitor maintenance expenditure.

Control costs relating to:

• Labour
• Spare parts
• Materials
• Equipment
• Contractors
• Produce monthly operational expense reports.
• Prepare cost recovery reports.
• Identify opportunities for operational savings and efficiencies.

Quality Assurance & Compliance

• Develop and maintain quality management processes.
• Conduct operational audits.
• Produce detailed audit reports with findings and recommendations.
• Monitor implementation of corrective actions.

Ensure compliance with:

• Company policies
• Industry standards
• Health and Safety legislation
• Insurance requirements
• Internal governance standards
• Review and update operational standards, policies, procedures, and specifications.

Stakeholder & Vendor Management

• Manage relationships with internal departments and external stakeholders.
• Coordinate support services to ensure operational requirements are met.
• Manage contractor performance.
• Conduct vendor performance reviews.
• Engage with senior management regarding operational performance.
• Manage escalated customer issues, incidents, outages, and legal matters where required.

Performance Reporting

Prepare and present:

• Monthly reports
• Quarterly reports
• Annual operational reports
• Develop and maintain maintenance dashboards and reporting templates.
• Monitor SLA and OLA compliance.
• Analyse operational trends and identify improvement opportunities.
• Maintain accurate maintenance records and source data.

Administration

• Complete departmental administration accurately and timeously.
• Maintain maintenance documentation.
• Manage maintenance records and reporting systems.
• Respond to operational queries.
• Support cross-functional communication.
• Assist Network Operations Centre (NOC) Management with operational resolutions.

Training & Continuous Improvement

• Develop maintenance procedures and training documentation.
• Implement continuous skills development programmes.
• Promote operational innovation.
• Identify process improvements.
• Conduct gap analyses and implement improvement initiatives.

Required Qualifications

Essential

• Grade 12 (Matric)

Preferred

Relevant tertiary qualification in:

• Facilities Management
• Electrical Engineering
• Telecommunications
• Engineering
• Operations Management
• Project Management
• Business Management

Experience

• Minimum 5 years' experience in Telecommunications Management.
• Experience managing maintenance operations.
• Experience managing technical teams.
• Experience managing contractors and vendors.
• Experience in facilities planning and operational budgeting.
• Experience within fibre optic network infrastructure is advantageous.

Knowledge Requirements

• Telecommunications Infrastructure
• Fibre Networks
• Electrical Engineering Principles
• Facilities Management
• Vendor Management
• Health and Safety Legislation
• Compliance and Risk Management
• Quality Assurance
• Asset Management
• Operational Planning
• Financial Management
• SLA and OLA Management

Core Competencies

Leadership

• Leadership and people management
• Coaching and mentoring
• Performance management
• Decision making

Technical

• Facilities planning
• Infrastructure management
• Maintenance planning
• Electrical systems knowledge
• Risk management
• Quality management

Business

• Budget management
• Cost control
• Operational reporting
• Financial analysis
• Vendor management
• Project management

Behavioural

• Excellent communication skills
• Strong analytical thinking
• Problem-solving ability
• High attention to detail
• Customer-focused approach
• Ability to work under pressure
• Time management
• Organisational skills
• Adaptability
• Continuous improvement mindset

Key Performance Indicators (KPIs)

• 99.9% Facility Power Uptime
• SLA Compliance
• OLA Compliance
• Preventative Maintenance Completion Rate
• Maintenance Response Times
• Budget Adherence
• Contractor Performance
• Audit Compliance
• Quality of Maintenance Documentation
• Customer Satisfaction
• Cost Recovery Accuracy
• Operational Downtime Reduction
• Completion of Corrective Actions
• Team Performance and Development
• Compliance with Safety and Legal Requirements
• Stock control management

Impact of the Role

The Maintenance Low LSM Manager directly influences:

• Availability and reliability of the company's fibre optic network infrastructure.
• Maintenance performance across all facilities.
• Operational continuity and business resilience.
• Customer service and customer experience.
• Quality assurance and operational compliance.
• Contractor performance and service delivery.
• Financial performance through effective cost management.
• Achievement of company SLA and OLA commitments.
• Staff development, engagement, and operational leadership.
• Protection of company assets and infrastructure.

Closing Date 31 July 2026