Role Purpose
- The Maintenance Manager is responsible for the strategic planning, implementation, management, and continuous improvement of all maintenance operations across the Low LSM network. The role ensures the reliability, safety, compliance, and operational efficiency of all company facilities, infrastructure, fibre network support assets, and power systems.
- This position is accountable for designing and implementing best practice maintenance and facilities standards, managing preventative and corrective maintenance programmes, ensuring compliance with legal and safety requirements, managing contractors and internal maintenance teams, and driving continuous operational improvements.
- The role further ensures optimal resource utilisation, budget control, SLA compliance, quality assurance, and customer service excellence while maintaining a minimum facility power uptime target of 99.9%.
Key Job Objectives
- Design, obtain approval for, and implement best practice maintenance and facilities specifications.
- Develop, implement, monitor, and report on maintenance and facilities performance metrics.
- Oversee all maintenance operations relating to buildings, infrastructure, fibre network support, facilities, and associated assets.
- Develop preventative, corrective, and emergency maintenance strategies.
- Ensure operational availability and reliability of all maintenance infrastructure.
- Maintain a minimum facility power uptime target of 99.9%.
- Coordinate and manage all maintenance ticket resolution activities.
- Optimise maintenance processes to minimise downtime and operational risk.
- Manage maintenance teams, contractors, consultants, and vendors to ensure service excellence.
- Develop operational budgets, cost recovery reports, stock management, stock forecasting and expenditure management processes.
- Identify operational risks and implement mitigation strategies.
- Ensure compliance with company policies, industry standards, safety regulations, insurance requirements, and legal obligations.
- Promote continuous improvement, innovation, and operational excellence across the Maintenance and Facilities function.
Key Responsibilities
Leadership & Operational Management
- Lead the Maintenance and Facilities Department across all Low LSM operational regions.
- Manage daily maintenance operations and service delivery.
- Supervise Regional Supervisors and maintenance teams.
- Allocate resources effectively to maximise operational efficiency.
- Delegate responsibilities while ensuring compliance with company policies and procedures.
- Mentor, coach, and develop maintenance personnel and provide continuous training for both contractors and internal resources.
- Drive a culture of accountability, quality, and continuous improvement.
Maintenance & Facilities Management
- Plan, coordinate, and oversee preventative, corrective, and emergency maintenance activities.
- Ensure buildings, facilities, equipment, walkways, and infrastructure are maintained to operational standards.
- Develop and implement maintenance schedules and procedures.
- Monitor maintenance performance and proactively address equipment failures.
Design and improve facilities specifications, including:
- Power infrastructure
- Facility layouts
- Risk mitigation strategies
- Operational standards
- Oversee warehousing and stock management for the Field Force Maintenance Division.
- Ensure effective management of company and client assets.
Power Infrastructure Management
- Manage all facility power systems.
- Develop and implement power management strategies.
- Ensure continuous power availability with a target uptime of 99.9%.
- Monitor backup power systems and contingency planning.
Financial Management
- Prepare operational budgets.
- Monitor maintenance expenditure.
Control costs relating to:
- Labour
- Spare parts
- Materials
- Equipment
- Contractors
- Produce monthly operational expense reports.
- Prepare cost recovery reports.
- Identify opportunities for operational savings and efficiencies.
Quality Assurance & Compliance
- Develop and maintain quality management processes.
- Conduct operational audits.
- Produce detailed audit reports with findings and recommendations.
- Monitor implementation of corrective actions.
Ensure compliance with:
- Company policies
- Industry standards
- Health and Safety legislation
- Insurance requirements
- Internal governance standards
- Review and update operational standards, policies, procedures, and specifications.
Stakeholder & Vendor Management
- Manage relationships with internal departments and external stakeholders.
- Coordinate support services to ensure operational requirements are met.
- Manage contractor performance.
- Conduct vendor performance reviews.
- Engage with senior management regarding operational performance.
- Manage escalated customer issues, incidents, outages, and legal matters where required.
Performance Reporting
Prepare and present:
- Monthly reports
- Quarterly reports
- Annual operational reports
- Develop and maintain maintenance dashboards and reporting templates.
- Monitor SLA and OLA compliance.
- Analyse operational trends and identify improvement opportunities.
- Maintain accurate maintenance records and source data.
Administration
- Complete departmental administration accurately and timeously.
- Maintain maintenance documentation.
- Manage maintenance records and reporting systems.
- Respond to operational queries.
- Support cross-functional communication.
- Assist Network Operations Centre (NOC) Management with operational resolutions.
Training & Continuous Improvement
- Develop maintenance procedures and training documentation.
- Implement continuous skills development programmes.
- Promote operational innovation.
- Identify process improvements.
- Conduct gap analyses and implement improvement initiatives.
Required Qualifications
Essential
Preferred
Relevant tertiary qualification in:
- Facilities Management
- Electrical Engineering
- Telecommunications
- Engineering
- Operations Management
- Project Management
- Business Management
Experience
- Minimum 5 years' experience in Telecommunications Management.
- Experience managing maintenance operations.
- Experience managing technical teams.
- Experience managing contractors and vendors.
- Experience in facilities planning and operational budgeting.
- Experience within fibre optic network infrastructure is advantageous.
Knowledge Requirements
- Telecommunications Infrastructure
- Fibre Networks
- Electrical Engineering Principles
- Facilities Management
- Vendor Management
- Health and Safety Legislation
- Compliance and Risk Management
- Quality Assurance
- Asset Management
- Operational Planning
- Financial Management
- SLA and OLA Management
Core Competencies
Leadership
- Leadership and people management
- Coaching and mentoring
- Performance management
- Decision making
Technical
- Facilities planning
- Infrastructure management
- Maintenance planning
- Electrical systems knowledge
- Risk management
- Quality management
Business
- Budget management
- Cost control
- Operational reporting
- Financial analysis
- Vendor management
- Project management
Behavioural
- Excellent communication skills
- Strong analytical thinking
- Problem-solving ability
- High attention to detail
- Customer-focused approach
- Ability to work under pressure
- Time management
- Organisational skills
- Adaptability
- Continuous improvement mindset
Key Performance Indicators (KPIs)
- 99.9% Facility Power Uptime
- SLA Compliance
- OLA Compliance
- Preventative Maintenance Completion Rate
- Maintenance Response Times
- Budget Adherence
- Contractor Performance
- Audit Compliance
- Quality of Maintenance Documentation
- Customer Satisfaction
- Cost Recovery Accuracy
- Operational Downtime Reduction
- Completion of Corrective Actions
- Team Performance and Development
- Compliance with Safety and Legal Requirements
- Stock control management
Impact of the Role
The Maintenance Low LSM Manager directly influences:
- Availability and reliability of the company's fibre optic network infrastructure.
- Maintenance performance across all facilities.
- Operational continuity and business resilience.
- Customer service and customer experience.
- Quality assurance and operational compliance.
- Contractor performance and service delivery.
- Financial performance through effective cost management.
- Achievement of company SLA and OLA commitments.
- Staff development, engagement, and operational leadership.
- Protection of company assets and infrastructure.
Closing Date 31 July 2026
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