Hardware IT Asset Manager at Absa Group Limited (Absa)

Job Summary

• Execute effective & efficient IT Asset Management practices and processes. This includes:  
• Asset Planning & Acquisition
• Asset Deployment, Operation & Maintenance
• Asset Tracking / Monitoring / Controls
• Asset Upgrades & Disposals

Job Description

• Asset Management Execution
• Take accountability for deeply understanding the organisation’s current & future Technology roadmap and existing and future required assets & associated asset management implications
• Maintain & regularly review the IT asset inventory for the organization (including information about asset ownership, value, warranty, refresh date, and end of life data, fixed asset registers etc.)
• Provide input into IT asset management strategy & operational planning
• Execute the IT asset management operational plans
• Support the supply chain, demand planning & sourcing processes as an ITAM expert - providing accurate asset management information and data to support commercial decision making
• Execute the following asset management practices & processes as per ITAM standards and guidelines:
• Asset Planning & Acquisition (all hardware asset requests etc.)
• Asset Deployment, Operation & Maintenance (including asset utilization, performance etc.)
• Asset Tracking / Monitoring (e.g. asset verification and variance management)
• Asset Upgrades & Disposals (i.e. Remove or retire hardware from service and dispose it in a method that complies with any contractual or environmental obligations)
• Asset administration
• Manage, govern or control the lifecycle of hardware from planning to disposal, aiming to reduce the total cost of ownership while still maintaining agreed upon service levels
• Effectively & accurately Implement and use leading practice process, technology & related tools to ensure effective & efficiency asset portfolio & lifecycle management
• Develop & communicate asset management data and analytics to enable business decision making
• Implement and maintain asset management and asset lifecycle management leading practices, standards and guidelines for the organization – and make recommendations for their continuous improvement – ensure 100% compliance always e.g. asset disposal procedures, etc.
• Stay ahead of the curve on leading practice HAM strategies and trends and identify opportunities for the organization to adopt better & more optimized asset management practices
• Support asset management maturity assessments and positively contribute to continuous improvement initiatives
• Take full accountability for the accuracy of the asset management inventory & all asset documentation
• Ensure 100% accuracy, regular updates and usage of our asset management systems and technologies e.g. Service Now, CMDB etc.
• Implement asset audits
• Translate audit findings into business insights, identify business risk and implement solutions in mitigation of these
• Take accountability for deeply understanding our asset portfolio metrics including e.g. performance, maintenance, deployment, reliability, accuracy, lifecycle status, asset count (ensuring all are traceable), asset costs, profitability & efficiencies – and use this information to continuously improve our asset management practices
• Accountability: Governance, Risk, Compliance
• Apply the group risk, governance, compliance, regulatory frameworks and standards
• Effectively define and implement asset controls (governance)
• Provide inputs & reporting requirements or coordinate relevant processes for all internal / external risk, regulatory, compliance and governance related process for managed services provision across the estate
• Ensure compliance exceptions for ITAM are raised and managed in accordance with contract terms and resolve to mitigate broader organisational risk
• Implement knowledge management & data management processes for the successful governance of ITAM activity
• Maintain relevant, accurate & timely governance, risk and compliance information
• Accountability: People
• Proactively & effectively (time & quality) collaborate & drive collaboration across teams where it makes sense to do so (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in business reviews & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team / service provider related activity to drive a higher quality ITAM service
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve ITAM service delivery
• Participate in peer reviews, problem solving within and across the broader team

Experience Required:

• Minimum 5 years of experience in IT Asset Management.
• Must have strong Hardware Asset Management experience
• Proven experience in managing complex federated IT Asset Management execution.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Certifications: CHAMP certification or equivalent.

Education

• Bachelor's Degree: Information Technology