Active Jobs at Absa Group Limited (Absa)

Job Summary

• Integrated Channels a division within Everyday Banking Alternative Channels is looking for Strategic and Technical Salesforce Head of Technology.
• Are you an expert in Salesforce solutions, passionate about driving digital transformation, and ready to lead a team of talented professionals? We are seeking a Salesforce Head of Technology to oversee and shape our Salesforce initiatives, ensuring innovation, efficiency, and seamless integration across our systems.

About the Role

• As the Salesforce Head of Technology, you will play a pivotal role in designing, implementing, and optimizing our Salesforce platform to align with business goals and enhance user experience. You’ll lead a team of developers, consultants, and administrators to deliver cutting-edge solutions that maximize the value of our Salesforce ecosystem.

Job Description

Responsibilities:

• Strategic Leadership: Define and execute the Salesforce roadmap in collaboration with senior management, aligning it with Absa objectives and digital strategies.
• Solution Architecture: Design scalable and efficient Salesforce solutions that meet complex business requirements, integrating with third-party applications and other enterprise platforms.
• Technical Oversight: Oversee all aspects of Salesforce development, ensuring high performance, reliability, and security in line with best practices.
• Team Management: Lead and mentor a team of Salesforce professionals, fostering a collaborative and innovative environment.
• Stakeholder Engagement: Partner with cross-functional teams, including Digital, Product Solutions, Customer Value Management, and Integrated Channel Sales and Service, to gather requirements, provide insights, and deliver value-driven solutions.
• Continuous Improvement: Champion the adoption of new Salesforce features, tools, and trends, keeping our organization at the forefront of CRM technology.

Qualifications:

• Extensive experience in Salesforce architecture, development, and administration. 
• Proven expertise in Salesforce platform customization, integration, and data modeling.
• Strong understanding of Agile methodologies and experience with DevOps practices.
• Exceptional problem-solving skills, with a strategic mindset and the ability to manage multiple projects effectively.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated experience, particularly in the Finance sector
• Practical experience on Sales Cloud, Service Cloud, Financial Cloud, Data Cloud, Marketing Cloud as well as Experience Cloud.

Why Join Us?

• Innovative Environment: Join a forward-thinking team that encourages creative problem-solving and values your expertise.
• Career Growth: Be part of an organization that prioritizes professional development and offers continuous learning opportunities.

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.

Job Description

• Specialist Advice: : Provides specialist technical advice in area of expertise to key (internal and external) stakeholders in support of realising the commercial objectives of the business (may include value proposition design, client and customer engagement and revenue). |
• Stakeholder Management:: Builds strong relationships with key (internal and external) stakeholders. If in a relationship or revenue generating role is accountable for developing, maintaining and generating revenue from clients. May be the key contact for mid sized clients and handles complex transactions;
• Partners effectively with key stakeholders to advise them of innovations and developments within their areas of speciality;
• Delivers impeccable and timeous service levels;
• Collaborates with and coordinates efforts with different Business Units to enable realisation of business objectives | Control: :
• Accountable for complying with all risk management, regulatory and compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements. |
• People & Culture: : Where applicable manages and oversees colleagues in area of responsibility;
• Partners with People function to support the people management strategy for the area with a focus on talent management, development, resourcing and retention. | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

• Technology
• Full Stack Engineering experience (Front-End and Back-End Development)
• Solid Experience in Java, Spring Boot, Node, Angular, PostGreSQL,
• Understanding of microservice architecture, APIs, CI/CCD pipeline and the DevSecOps principles
• Familiarity with AWS Cloud
• Architecture
• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences
• People
• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Financial & Vendor Management, Risk & Governance
• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

• Devops & Support
• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications
• Application Monitoring & Performance Management
• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
• Governance, Risk & Control
• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• Execute effective & efficient IT Asset Management practices and processes. This includes:  
• Asset Planning & Acquisition
• Asset Deployment, Operation & Maintenance
• Asset Tracking / Monitoring / Controls
• Asset Upgrades & Disposals

Job Description

• Asset Management Execution
• Take accountability for deeply understanding the organisation’s current & future Technology roadmap and existing and future required assets & associated asset management implications
• Maintain & regularly review the IT asset inventory for the organization (including information about asset ownership, value, warranty, refresh date, and end of life data, fixed asset registers etc.)
• Provide input into IT asset management strategy & operational planning
• Execute the IT asset management operational plans
• Support the supply chain, demand planning & sourcing processes as an ITAM expert - providing accurate asset management information and data to support commercial decision making
• Execute the following asset management practices & processes as per ITAM standards and guidelines:
• Asset Planning & Acquisition (all hardware asset requests etc.)
• Asset Deployment, Operation & Maintenance (including asset utilization, performance etc.)
• Asset Tracking / Monitoring (e.g. asset verification and variance management)
• Asset Upgrades & Disposals (i.e. Remove or retire hardware from service and dispose it in a method that complies with any contractual or environmental obligations)
• Asset administration
• Manage, govern or control the lifecycle of hardware from planning to disposal, aiming to reduce the total cost of ownership while still maintaining agreed upon service levels
• Effectively & accurately Implement and use leading practice process, technology & related tools to ensure effective & efficiency asset portfolio & lifecycle management
• Develop & communicate asset management data and analytics to enable business decision making
• Implement and maintain asset management and asset lifecycle management leading practices, standards and guidelines for the organization – and make recommendations for their continuous improvement – ensure 100% compliance always e.g. asset disposal procedures, etc.
• Stay ahead of the curve on leading practice HAM strategies and trends and identify opportunities for the organization to adopt better & more optimized asset management practices
• Support asset management maturity assessments and positively contribute to continuous improvement initiatives
• Take full accountability for the accuracy of the asset management inventory & all asset documentation
• Ensure 100% accuracy, regular updates and usage of our asset management systems and technologies e.g. Service Now, CMDB etc.
• Implement asset audits
• Translate audit findings into business insights, identify business risk and implement solutions in mitigation of these
• Take accountability for deeply understanding our asset portfolio metrics including e.g. performance, maintenance, deployment, reliability, accuracy, lifecycle status, asset count (ensuring all are traceable), asset costs, profitability & efficiencies – and use this information to continuously improve our asset management practices
• Accountability: Governance, Risk, Compliance
• Apply the group risk, governance, compliance, regulatory frameworks and standards
• Effectively define and implement asset controls (governance)
• Provide inputs & reporting requirements or coordinate relevant processes for all internal / external risk, regulatory, compliance and governance related process for managed services provision across the estate
• Ensure compliance exceptions for ITAM are raised and managed in accordance with contract terms and resolve to mitigate broader organisational risk
• Implement knowledge management & data management processes for the successful governance of ITAM activity
• Maintain relevant, accurate & timely governance, risk and compliance information
• Accountability: People
• Proactively & effectively (time & quality) collaborate & drive collaboration across teams where it makes sense to do so (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in business reviews & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team / service provider related activity to drive a higher quality ITAM service
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve ITAM service delivery
• Participate in peer reviews, problem solving within and across the broader team

Experience Required:

• Minimum 5 years of experience in IT Asset Management.
• Must have strong Hardware Asset Management experience
• Proven experience in managing complex federated IT Asset Management execution.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Certifications: CHAMP certification or equivalent.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
• Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
• elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
• standards are within benchmark & aligned to best practice | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code on NICE RTAM

Job Description

• DevOps
• Contribute to all phases of the development lifecycle
• Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
• Produce well-organised and documented source code for technical solutions
• Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
• Apply general design patterns and paradigms to deliver technical solutions
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Study & apply Group Architecture & Infrastructure guidelines to all development work
• Support reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
• Update, create and appropriately store application documentation & technical specifications
• Risk & Governance
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• As a centre of excellence for corporate governance and secretarial practice, apply sound governance practices to the Relationship Banking (“RB”) Cluster Committees and other committee as required and agreed.  Provide advice and guidance to other RB Business Unit committees on best practice on their BU specific governance committees.

Job Description

• Provide effective administration (end-to-end) for meetings at Senior Executive level committees, with the emphasis on providing minutes of highest standards in respect of complex meetings – ensuring these are accurate, professional and well-written. 
• Assist with the implementation and the embedment of the RB Governance Framework. 
• Organize, administer and ensure the smooth running of meetings, drafting of agendas, accurate minute taking and recordings. Coordinate / provide input and support in the preparation and distribution of meeting packs, and annual meeting schedules. 
• Ensure that all logistical arrangements have been made in relation to venues, parking, and access to buildings, stationery, refreshments, presentations, projectors and so forth by liaising with the secretaries in the venues where the meetings are going to be held.  
• Conduct governance effectiveness assessments to ensure an effective cluster committee structure is in place including clarity over decision-making, execution and escalations. 
• Record all the critical documents such as minutes, annual reports, and resolution and CM forms in the correct format terms of reference as per the relevant legal and regulatory requirements and the Absa Record Management Policy.  
• Ensure that records are kept in secure folders and that records are constantly kept up to date.  Record all the critical documents such as minutes, annual reports, resolutions and forms in the correct format as per the Companies Act and the Absa Record Management Policy. 
• Compile and monitor the implementation of Action items from the BU Exco level Committees.  Ensure that actions are dealt with and closed. 
• Make use of governance tools adopted in RB.  Develop expert knowledge on use of the tools to guide users of the systems. 
• Act as the primary point of contact for RB ExCo members and / or RB colleagues as and when queries arise. 
• Strategy Development: Assist with developing a strategy for the Governance and Control Management function to achieve the strategic objectives set by the business leadership aligned to the overall business strategy of Group. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and translate business requirements into technical system requirements. Translate & document business requirements into user stories  & technical specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

• Analysis (including Business Case)
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
• Solution Design (within DevOps Context)
• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements
• Solution Delivery & Testing (manual)
• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing
• People
• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide specialist advice and support in the development and implementation of business analysis and associated service delivery processes, methods and techniques.

Job Description

• Verifying Information: Check different types of information for accuracy and inconsistency | Business Analysis: To provide specialist business analysis to deliver on projects | Meeting deadlines: Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)