HC Contact Centre Analyst Global Grade 10 at Barloworld Equipment

Key Outputs

•  Assist and resolve basic Human Capital and Payroll related queries received from employees or other sources e.g. leave, UIF, medical aid, funeral fund, retirement fund etc
•  Assist with the unlocking of PaySpace user accounts and general PaySpace support to employees for navigating through the system.
•  Workforce Plan Management for the allocated region – creating jobs, abolishing jobs to ensure that he workforce plan is always a reflection of the approved and budgeted structure in the region
•  Manage the recruitment of a new employee
•  Distribute and management of Starter pack documentation
•  Follow up on the timeously submission of the documents to meet payroll cut-off
•  Do the required MIE Kroll checks and give feedback to the HCBP if any issues are raised
•  Schedule induction/onboarding sessions, medicals, email addresses and computers etc
•  Create a employee folder on the HCM Drive
•  Index the documents as received properly
•  Upload the following documents on Payspace once the employee profiles reflect on PaySpace
•  Letter of Appointment
•  Movement Form
•  Certified ID
• Qualifications
•  Fund Information
•  Tax Information
•  Payspace documents
•  Manage the termination process
•  Distribute and management of termination pack
•  Follow up on the timeously submission of the documents to meet payroll cut-off
•  Issue Maternity leave contracts where required
•  Issue letters for reporting line changes or lateral movement letters to employees where applicable
•  Conduct employment confirmation
•  Assist with following up of required forms to be completed on Payspace e.g., funeral forms, vaccination status, Travel calculators etc.
•  Distribute medical aid cards to employees
•  Assist with the completing of GPA forms and the submission thereof to Rewards and Benefits
•  Assist with the completion of disability claim documentation and the submission thereof to Rewards and benefits
•  Assist in managing workflow approval to be in time for payroll cut-off

Qualification, Experience and Competencies

Minimum required qualification:

•  A relevant formal qualification will be an advantage, Matric

Must have:

•  At least 5 - 7 years in generalist Human Resources / Payroll environment
•  Experience of working in a shared services environment will be an advantage

Minimum Required Competencies:

•  Verbal Communication and written communication; Attention to detail; Drive, energy and initiative; (results-focus); Organisational Awareness; Customer Responsiveness; EQ and interpersonal sensitivity;