Head: Business Process and Innovation at PPS

Education: 

• Bachelor’s degree in Business Administration, Engineering (Process/ Industrial), or a related field. A Master’s degree or relevant certification (e.g., Lean Six Sigma, PMP) is a plus.

Experience:

• Minimum of 7-10 years of experience in process improvement, business analysis, or a related field, with a focus on innovation, preferably in a large, multi-functional organization.
• Experience in establishing and maintaining process governance (maturity) frameworks, ensuring compliance with regulatory and internal standards.

Proven track record in 

• setting up process optimisation and innovation centre(s) of excellence
• leading large-scale process improvement and innovation initiatives at a senior level.
• align process and innovation strategies with long-term business goals.

Duties and Responsibilities

Strategic Process Management:

• Lead a CoE for the design, implementation, and optimisation of business processes across the Group, leveraging Lean, Six Sigma or through other standard methodologies, ensuring alignment with strategic objectives.
• Oversee the shift from department and product-oriented processes to consistent, standardised and optimised customer (staff, member and intermediary) journey-centric processes.
• Explore and evaluate new technologies and digital solutions that can transform business processes and create competitive advantage. 

Transformation Leadership:

• Drive large-scale transformation initiatives, including digital transformation, automation and the adoption of composable process thinking, to enhance business agility and customer satisfaction. 
• Enable change management efforts to ensure the successful adoption of new processes and technologies.
• Lead the development and implementation of innovative solutions to enhance customer experience, improve operational efficiency, and drive growth. 

Innovation and Process Excellence:

• Promote a culture of continuous improvement, encouraging innovation in waste removal, optimal process design and execution.
  Identify and implement technologies and methodologies to drive customer satisfaction, process efficiency to grow the business.
• Develop and implement performance metrics to track and measure the impact of process improvements. 

Governance and Compliance:

• Establish and maintain robust process governance frameworks, ensuring that all processes comply with regulatory standards and internal policies.
• Collaborate with Process Owners and Process Leads to ensure accountability, consistency, and excellence in process definition, documentation and execution.

Collaboration and Communication:

• Work closely with senior leadership across and cross-functional teams across the group to align customer journeys and process initiatives with business goals.
• Articulate the vision for process transformation to stakeholders, ensuring clear communication and alignment across the organisation.

Documentation and Automation:

• Ensure comprehensive documentation of all business processes, making them accessible and understandable to relevant stakeholders.
• Ensure the format of process documentation enables low/ no code analysis, optimisation and automation of processes
• Lead the identification and implementation of automation opportunities to enhance process efficiency and consistency.

Performance Monitoring and Improvement:

• Ensure data is available to enable the develop and monitoring of key performance indicators (KPIs) for processes, ensuring continuous evaluation and improvement.
• Drive the development of best practices and process standards across the organisation.
• Report on the progress and impact of process optimisation, innovation and transformation initiatives and objectives to senior management