Head: Communication at Momentum Metropolitan Holdings Limited

Role Purpose    

• The Communications Manager creates and manages all internal and external communication and marketing programmes that facilitate creative, effective, and efficient business communication for Momentum Distribution Services (MDS).

Requirements    

Experience and qualifications:

Qualifications:

• Degree in Business Communication, Marketing or Public Relations
• Preferable: Degree/Honours in Communications and/ or Marketing

Experience:

• 3-5 years of Marketing or Communication strategy and management experience within the South African financial services industry. Experience in MDS will be an advantage.
• Sound knowledge of graphic design, social media, PR, marketing, print, and electronic media to the extent that these areas can be managed successfully.
• Excellent command of Word, PowerPoint and Excel essential, and MS Project would be advantageous. An RPL (recognition of prior learning) process may be considered for this role in conjunction with minimum qualifications.

Team goals

• Enable or connected with the growing Momentum Distribution Services (MDS) sales force.
• Digital enablement of sales force and IFAs and collaborate with product houses to ensure alignment.
• Gatekeepers of marketing and communication to independent financial advisers (IFAs) on various platforms.
• Marketing that aids and grows the preferred partnership with product partners to increase support from more IFAs: A “win-win” relationship (Engage > Enthuse > Educate > Enable).
• Vest an enabling culture by increasing performance and engagement in MDS: Enable the MDS Marketing team with an owner-manager culture.

Duties & Responsibilities    

Media relations

• Writing and/or managing content that effectively markets Momentum’s products and services to relevant internal and external target audiences for campaign development, website and microsite, blog, articles, brand messaging collateral, FAQs, email and direct marketing, trade show exhibition properties, events and conferences, social media platforms, and online and offline media.
• Develop material for staff consumption such as newsletters, app messages, PowerPoint slide presentations and other materials as required.
• Constantly explore, use, and optimise new and appropriate communication methods and platforms to reach internal and external target audiences effectively.
• Develop and monitor delivery on a content plan for the intranet and website.
• Deliver presentations as required.

Marketing communication

• Must be able to creatively write content and deliver a finished product to be sent out for marketing purposes.
• Reviewing and proofreading marketing collateral for accuracy, adherence to style guides, brand standards, and compliance guidelines.
• Understand the distribution channels to develop effective communication messages and manage stakeholder expectations.
• Creatively propose a mix of communication channels that will invite interest and attract engagement.
• Identify communication opportunities and risks and develop appropriate communications to leverage/mitigate them.

Drive a client-centric environment

• Build and maintain relationships with clients and stakeholders that promote cross-functional collaboration.
• Contribute to sustaining a competitive edge through external networking, benchmarking, and representation on relevant forums.
• Define fair and innovative client service practices that build rewarding relationships and allow the team to provide exceptional client service.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align the service offering with client needs.
• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with internal and external stakeholders.
• Participate in and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

Effectively lead a team

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption, and maximise employee productivity.
• Demonstrate exemplary leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMH values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a culture of learning and growth in which information regarding successes, issues, trends, and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Manage the implementation of internal communication campaigns and plans
• Contribute to the development of departmental operational plans and consider the impact of decisions on the section.
• Developing, implementing, and monitoring marketing and communication strategies, programmes, and materials that support sales and business development efforts in all target market segments.
• Executing marketing projects within deadline and budget.
• Developing and managing standard operating procedures for all levels of communications.
• Working closely with key members of executive, product marketing, sales, marketing and sales operations teams to achieve overall department and company goals.
• Developing strategic marketing campaigns and seeing through from inception to completion.
• Decide/contribute to decision-making based on precedents, standard practices, policies and procedures.
• Collate, develop and drive work plans in line with business unit plans and align staff with plans and performance expectations.
• Manage risk, ensure compliance to policies and procedures and provide input into changes to policies.
• Drive communication plans for change management projects.
• Develop and implement internal communication plans to create brand ambassadors.
• Implement the organisation's internal and external communication strategies by conceptualising and producing communications products for internal and external stakeholders.
• Ensure a leading edge to the services offered by communications in Marketing by researching latest developments in communications.
• Participate in projects across the business, providing planning, guidance, support, and direction in conceptualising and crafting messaging and materials.
• Oversee the implementation and delivery of communication products for internal and external projects, events and campaigns as required by the various departments or for delivery to external stakeholders.
• Establish and maintain activity calendars, task lists and action items for delivery of communication products and report on progress regarding their timeous delivery.
• Assist in building a collaborative partnership with identified internal and external stakeholder segments to deliver appropriately on communications plans, campaigns, and materials.
• Provide reports and analysis on communications.
• Identify opportunities for and assist in conducting research where necessary.
• Identify appropriate service providers to deliver on targeted products and manage the Communications business unit’s relationship with these service providers.
• Conduct regular administrative duties as required in the execution of the function and provide exceptional client service.

Competencies    

General competencies:

• Business acumen - Understands how the business operates, what the key issues and risks are that drive business success and how they impact the commercial viability of potential ventures and the profitability of the Group.
• Adviser commitment - Anticipates, meets and exceeds advisers’ needs by creating long-lasting relationships that support the adviser value proposition and their financial wellness, and ensure client centricity.
• Drive for results - Drives a sense of urgency, focus, accountability, agility, and execution to deliver business results.
• Leads change and innovation - Actively leads change, does what is right for the business and drives continuous improvement through innovation.
• Collaboration - Prioritises the business interests of MMH and invests in its success by aligning effort across divisions.
• Impact and influence - Persuades, convinces, influences, and inspires others, both within MMH and externally to win support, loyalty and gain commitment to the purpose of MMH.
• Self-awareness and insight - Manages self and relationships with others effectively and provides perspective in difficult situations.
• Diversity and inclusiveness - Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Closing Date: November 10,2025