Head: Digital Transformation at Telesure Investment Holdings (TIH)

Job Purpose

Responsible for developing and implementing STI's digital transformation strategy to drive growth through the transformation of traditional operations using digital processes. The aim is to generate new business opportunities, revenue streams and enhance customer services and experience from the adoption of digital technologies.

Responsibilities

Digital Vision and Strategy

• Define and set the digital strategy, working with both internal and external stakeholders to build and communicate the strategic importance of digital while aligning with broader organizational strategy.

Digital Transformation Execution

• Define a digital road map to transform the business, identifying the domains and activities that benefit from rapid digitization. Design the right operating model for digital and determine the best-fit suppliers to support execution.

Digital Culture Creation

• Lead and advocate for digital transformation, emphasizing the importance of culture in driving digital strategy and execution. Lead the development of maturity assessments, road maps, and strategy documents as part of the overall future state vision.

Digital Channels and Technology Management

• Design and develop multichannel distribution platforms across multiple brands. Responsible for marketing and adoption of new features, products, services.

Leadership and Direction

• Communicate the function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these to achieve the organization's business goals. Provide direction and guidance to UX/UI teams, product and channel owners regarding best practice standards and internal digital standards.

Digital Marketing Impact Assessment

• Understand and drive the commercialisation of digital capability (setting/tracking sales targets, measuring conversion, traffic, digital and interactive marketing spend ROI).

Digital Talent Development

• Define the value proposition for digital talent, engineering the digital component of the employee experience and working with the learning and development to embed digital skills and competences in the organization's employee development strategy.

Performance Management

• Manage and report on business performance; hold direct reports accountable for the achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer-term delivery of stakeholder value.

Requirements

General Education

• Postgraduate degree in Computer Science or Information Technology (Essential)

General Experience

• Minimum 6 years business experience including experience in building digital platforms to enable the business strategy; programme and project management especially whilst deploying Agile working styles (Essential).