Head, Employee Experience GenAI Governance & Platforms at Standard Bank Group

Job Description

• To serve as the single accountable owner and authoritative source for the enterprise-wide GenAI capability within the Employee Experience domain.
• The role establishes a centralised governance and operations function to manage general-purpose GenAI tools (e.g., Microsoft Copilot, Perplexity, Claude), ensuring adoption is safe, measurable, and value-driven across the Standard Bank Group.

Qualifications

• 10–12 years in IT, consulting, or digital leadership within complex organisations, including 5+ years in senior management or platform ownership roles.
• Understanding of enterprise AI/GenAI/SaaS platforms and experience applying governance, standards, or operating models for technology platforms.
• Proven ability to influence and collaborate across cross-functional and federated teams to align priorities and drive outcomes.
• Experience managing vendors, contracts, and commercial performance, with strong knowledge of licensing, cost optimisation, and partner delivery models.
• Working knowledge of regulated environments with the ability to partner effectively with Risk, Security, and Compliance teams.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People

Technical Competencies:

• AI Foundations
• AI Lifecycle Management
• AI Optimisation
• AI Platforms
• Policy Development
• Promote Good Governance, Risk & Control
• Root Cause Analysis
• Quality Management
• Stakeholder Management
• Project Reporting