Head : Fraud Business Performance & Execution - Fraud Solutions at Absa Group Limited (Absa)

Job Summary

• Fraud Solutions is a business unit of more than 400 people and provides fraud protection, investigations and intelligence services to multiple clusters (Everyday Banking, Product Solutions Cluster & Relationship Banking and a niche service to Corporate & Investment Banking) within Absa Group. To this end, clusters, segments, channels and product owners within the Group expect exceptional level of consistent service that is empathetic to their customers who have experienced fraud. 
• This service must be delivered at low cost to serve through a highly motivated and high-performance fraud expert team that must use advanced technology to stay ahead of the criminal element's sinister activities. The successful candidate will be required to design and manage performance scorecards for the different functions within Fraud Solutions. Deliver productivity transformation across the business unit while providing oversight on technology that is being deployed to ensure long term sustainability and return on investments. 
• The successful incumbent will further be required to develop tactical strategies and delivery plans, formulate associated practices and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives.

Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders.
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)