Head: HR Shared Services at Mintek

Job description

KEY PERFORMANCE INDICATORS:

Leadership

• Live the Mintek values, foster a culture of collaboration within Mintek.
• Create an environment for the Section to succeed and manage outputs.
• Maintain consistently visible leadership.
• Lead HR transactional services and HRIS.
• Drive standardisation, automation, and process optimisation to improve service quality and turnaround times.

Strategy

• Support and drive the planning, development, and implementation of divisional strategy.
• Drive the execution of the Section strategy and operations.
• Support Mintek transformation agenda and sustainability.

Resource management

• Manage the dally activities of the HR Shared Service team.
• Develop, implement operational plan.
• Set, monitor and measure performance goals and objectives; provide feedback and guidance to staff.
• Instill a strong customer focused mind-set within the team to ensure adherence to SLAs.
• Address service delivery challenges, escalations, and complaints in a timely and professional manner.
• Prepare, monitor and maintain budgets, forecasts, analyse variances.
• Manage vendor relationships to ensure product and services are working effectively.
• Identify, implement special projects to improve operations.

HR transactional services

• Ensure that all HR transactional services are delivered optimally, meeting all policy and compliance requirements including workflows, automation, streamlined HR processes that enable collaboration between HR and business.
• Provide copies of up-to-date legislation to employees.
• Develop and maintain a close working relationship with Payroll to ensure efficient and effective interfaces and timely and accurate data processing.
• Partner with Head HRBP to ensure consistent delivery and alignment of processes and procedures.
• Develop and maintain SLA and KPIs; accountable for on-time and quality delivery of services.
• Identify opportunities to centralise HR administrative work; ensure changes are communicated and documented.
• Monitor and take action to ensure all requirements and agreements are met across Divisions.
• Align with Head: HRBPs on the implementation of various employee service initiatives and improvements.

Governance and Risk Management

• Accountable for adherence to all Mintek’s policies and ethics within agreed thresholds.
• Govern the implementation of internal control mechanisms.
• Implement divisional and Mintek policies.
• Accountable for effective risk management within the Section including SHEQ.
• Ensure divisional compliance with applicable legislation.

HR Information Systems (HRIS)

• Ensure technology is optimised to best meet HR and customer requirements.
• Ensure all employee records are accurate, up-to-date, filed and that confidentiality is maintained.
• Drive process standardisation, efficiency, improvement; continuously seek ways of improving systems, processes and delivery of HR transactional services.
• Test all system changes and enhancements in QA; ensure accurate functionality before moving to Production.

Data analytics

• Develop, maintain, provide appropriate HR metrics to support business decision-making.
• Measure, track, analyse dashboard metrics, monitor results and trends.
• Provide regular reports on HR metrics.

Governance and compliance

• Establish, manage and maintain relationships with all Mintek stakeholders concerning ongoing divisional support delivery.
• Establish and develop relations with the internal and external service providers and relevant stakeholders.
• Balance the conflicting pressures and needs, including short and long-term trade-offs for Division and Mintek.
• Ensure client (internal and external) satisfaction as per agreed targets.

Reporting

• Ensure the right data is available for accurate and useful reporting, making crucial data available “at the fingertips”.
• Timely providing consolidated monthly and quarterly reports.
• Monitor and report on Section performance, including financials.
• Reporting value, ensuring critical issues and key results areas are addressed.
• Reporting on all Section activities.
• Monitor and report divisional risk exposures in all aspects, including SHEQ.
• Minimum requirements

JOB KNOWLEDGE AND EXPERIENCE:

• Master's degree level Human Resources Management or relevant (NQF – level 9).
• 8 - 10 years’ experience on the relevant field.
• 1 - 3 years Supervisory experience.
• Experience in delivering changes in technology.
• Rewards & recognition experience.
• Employment legislation.
• Project management experience.
• Report writing skills.
• Policy and procedure writing.

COMPETENCIES

• Have an analytical and critical mindset for evaluating existing data and making effective business decisions.
• Ability to display deep technical knowledge of the Section’s activities and relevant areas of expertise.
• Thorough knowledge of the sector in which the Section operates.
• Strategy and business plan development and implementation.
• Ability to lead diverse teams to ensure delivery and efficiency.
• Business and financial management.
• The leadership of people and operations management.

Apply by: 23 January 2026