Head, Integrated Channels at Standard Bank Group

Job Function

• Own and manage all Transaction Banking Integrated channels.
• Formulate and articulate a strategy and roadmap for Integrated Channels, including a catalogue of client experience API’s, led by client requirements, ensuring alignment with the overall Channel strategy.
• Own, set and drive delivery against strategic plans and set effective targets to achieve the portfolio P&L related to cost, meet client expectations, and grow market share.
• Operationalize the Integrated Channel strategy, managing all Transaction Banking Integrated channels, and developing a 3 to 5-year roadmap.
• Understand and deliver against client needs by partnering with various teams to understand client behaviors and drive the development path of Integrated Channels.
• Implement a model for managing Integrated Channel risk, including cyber security, business continuity and system stability.
• Supports complex channel implementations at regional and country level.
• Define and maintain a competitive Integrated Channels portfolio value proposition, identifying new opportunities (including integration and partnership opportunities), and proactively building relationships through thought leadership and market advocacy. Serve as a thought leader, advisor, and ambassador to strengthen the Transaction Banking Integrated channels brand internally and externally.
• Achieve Integrated Channel Digitization, Usage and Adoption Targets.
• Build and lead the solution delivery framework and operating model, driving strategic plans, and measuring results, consolidating and aggregating financial performance and profitability across the solution portfolio. Own the validation of investment business cases, priorities, and decision making for the function.
• Lead best in class solution design and development from origination to implementation.
• Set the standards for integrated channel solution design and development, vetting country solution design and testing outcomes in line with delegation of authority.
• Oversee solutions enablement and manage escalations 

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

Solutioning

• Transaction Banking

More than 10 years

• Running a sizeable Channel business in Africa. Significant experience within Payments, Collections, Investor services, Trade, and the broader Transaction Banking environment. Experience in integration and APIs. Exposure Across Retail, Channel and CIB would be critical for success.

More than 10 years

• Predicts the trends impacting the local and broader contexts. Interprets trends to show impact on client planning and revenues (3 years plus).

More than 10 years

• Formulates a compelling vision and clearly articulates the benefits and future applications of any solutions, trends, client impacts across the Transaction Banking solution landscape.

More than 10 years

• Leads a client-centric culture. Demonstrates a track record of steering client –centric solutioning across the transactional banking industry.

More than 10 years

• Identifies opportunities across Transaction Banking to expand and influence the market/ client/ industry through the application of digital and data disruptors. Partners with solutioning thought leaders to ensure that clients future needs are included in medium term planning and prioritization, taking the strategic objectives in context.  

More than 10 years

• Integrates CIB ESG priorities and strategic imperatives to embed an authentic approach that fosters sustainable profitability across the Transaction Banking landscape

More than 10 years

• Leads the simplification of solutioning ways of working/processes/measures to enable transparency, better controls and speed to market (speaks to influencing internal relationships across Ops, Tech etc.)

More than 10 years

• Demonstrate a track record of identifying opportunities to expand and shift the market with new and alternative solutions aligned to current and future clients' needs and strategic objectives.

More than 10 years

• Authoritative knowledge and deep understanding of the overall firm and the competitive environment and broad knowledge across functions and business lines.

More than 10 years

• Drive and manage the display and understanding of the relevant legislation, regulations and solution requirements within relevant geographies.