Head of Client Delivery at Pavago

About the Role

• We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
• This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
• If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.

Responsibilities
Post-Sales Delivery & Implementation

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
• Ensure clients achieve measurable outcomes and time-to-value
• Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability

• Act as the primary owner for client success, satisfaction, and retention
• Serve as a trusted advisor to client stakeholders
• Manage complex escalations and lead resolution strategies

Technical & GTM Enablement

• Partner with Sales, Product, and Engineering on implementations and custom use cases
• Translate business goals into technical workflows and execution plans
• Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization

• Build and refine client delivery processes, playbooks, and SOPs
• Identify risks early and proactively prevent delivery issues
• Help scale the Client Delivery and Success function

Leadership & Collaboration

• Align cross-functional teams across delivery, product, and go-to-market
• Contribute to long-term strategy for retention and expansion
• Drive continuous improvement through data, feedback, and insights

Requirements

• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
• Strong understanding of GTM systems, automation workflows, and integrations
• Experience working directly with clients in high-stakes, outcome-driven environments
• Strong communication skills with both technical and non-technical stakeholders
• Proven problem-solving and risk management capabilities
• Comfortable working remote during U.S. business hours

Nice to Have

• Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
• Experience scaling client delivery or post-sales functions
• Experience managing complex technical implementations and integrations
• Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools & Tech

• GTM and automation tools
• AI platforms (ChatGPT, Claude, Clay)
• CRM and client delivery systems
• Integration and workflow tools