Fresh Jobs at Pavago

About the Role

• We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
• This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
• If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.

Responsibilities
Post-Sales Delivery & Implementation

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
• Ensure clients achieve measurable outcomes and time-to-value
• Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability

• Act as the primary owner for client success, satisfaction, and retention
• Serve as a trusted advisor to client stakeholders
• Manage complex escalations and lead resolution strategies

Technical & GTM Enablement

• Partner with Sales, Product, and Engineering on implementations and custom use cases
• Translate business goals into technical workflows and execution plans
• Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization

• Build and refine client delivery processes, playbooks, and SOPs
• Identify risks early and proactively prevent delivery issues
• Help scale the Client Delivery and Success function

Leadership & Collaboration

• Align cross-functional teams across delivery, product, and go-to-market
• Contribute to long-term strategy for retention and expansion
• Drive continuous improvement through data, feedback, and insights

Requirements

• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
• Strong understanding of GTM systems, automation workflows, and integrations
• Experience working directly with clients in high-stakes, outcome-driven environments
• Strong communication skills with both technical and non-technical stakeholders
• Proven problem-solving and risk management capabilities
• Comfortable working remote during U.S. business hours

Nice to Have

• Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
• Experience scaling client delivery or post-sales functions
• Experience managing complex technical implementations and integrations
• Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools & Tech

• GTM and automation tools
• AI platforms (ChatGPT, Claude, Clay)
• CRM and client delivery systems
• Integration and workflow tools

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About the Role

• We’re hiring a Paid Ads Specialist to plan, execute, and optimize high-performing digital advertising campaigns across Google, Meta (Facebook/Instagram), LinkedIn, and other platforms.
• This is a hands-on role where you’ll manage the full funnel — from campaign strategy and targeting to optimization and reporting — with a clear focus on ROI, lead generation, and scalable growth.
• If you’re analytical, data-driven, and experienced in improving CPA, ROAS, and conversion rates, this role is for you.

Responsibilities
Strategy & Planning

• Develop and execute paid advertising strategies aligned with business goals
• Manage and scale campaigns across Google Ads, Meta, LinkedIn, and other channels
• Conduct audience research, keyword analysis, and targeting strategy
• Forecast budgets and expected performance with marketing leadership

Campaign Management & Optimization

• Create, test, and optimize ad creatives, copy, and landing pages
• Monitor campaigns daily and optimize for CTR, CPC, CPA, and ROAS
• Run structured A/B tests to improve performance
• Use automation features such as Performance Max and Dynamic Search Ads
• Continuously improve conversion rates and campaign efficiency

Collaboration & Coordination

• Work with content, design, and analytics teams to ensure campaign alignment
• Align paid media efforts with overall marketing and brand strategy
• Stay updated on platform features and coordinate with platform representatives

Analytics & Reporting

• Track and analyze campaign performance across platforms
• Prepare weekly and monthly performance reports
• Identify trends and provide actionable insights and recommendations
• Refine targeting, creative, and budget allocation based on data

Requirements

• Proven experience managing paid ad campaigns (Google Ads and Meta required)
• Strong understanding of PPC metrics, attribution models, and conversion tracking

Hands-on experience with:

• Google Analytics
• Google Tag Manager
• Strong analytical skills with the ability to make data-driven decisions
• Excellent communication, organization, and project management skills
• Comfortable working remote during U.S. business hours

Nice to Have

• Experience with additional platforms (YouTube, LinkedIn Ads, TikTok Ads)
• Familiarity with automation tools, scripts, and dynamic campaigns
• Experience with landing page optimization and funnel strategy
• Experience managing ad budgets of varying sizes
• Knowledge of remarketing and multi-touch attribution

Tools & Tech

• Google Ads
• Meta Ads (Facebook/Instagram)
• LinkedIn Ads
• Google Analytics
• Google Tag Manager
• Paid media and reporting tools

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About the Role

• We’re hiring a LinkedIn Ads Specialist to manage and optimize high-performing LinkedIn advertising campaigns across multiple client accounts.
• You’ll oversee campaign strategy, execution, optimization, and reporting for a portfolio of 10–15 clients — with a clear focus on driving leads, improving CPL, and maximizing ROI.
• If you’re experienced in LinkedIn Campaign Manager, B2B lead generation, and performance optimization, this role is for you.

Responsibilities
Campaign Strategy & Execution

• Plan, build, and manage LinkedIn Ads campaigns across multiple client accounts
• Conduct audience research and targeting strategy development
• Test and optimize ad creatives, formats, and messaging
• Align campaigns with client goals, budgets, and KPIs

Performance Monitoring & Optimization

• Monitor campaigns daily and make data-driven optimizations
• Adjust bids, budgets, targeting, and creatives to improve performance
• Analyze campaign data to identify trends and opportunities
• Continuously improve CPL, ROAS, and lead quality

Reporting & Analytics

• Prepare weekly and monthly performance reports
• Provide clear insights, recommendations, and next steps
• Track key metrics:
• Lead volume and quality
• Cost per lead (CPL)
• Return on ad spend (ROAS)

Client Collaboration & Communication

• Work closely with clients to understand objectives and expectations
• Provide strategic recommendations to improve campaign results
• Communicate performance updates in a clear and professional manner

Continuous Improvement

• Stay updated on LinkedIn Ads features, tools, and best practices
• Test new strategies, formats, and targeting approaches
• Suggest improvements to enhance overall campaign performance

Requirements

• Proven experience managing LinkedIn Ads campaigns
• Strong proficiency with LinkedIn Campaign Manager
• Experience managing multiple accounts or clients simultaneously
• Strong analytical skills with the ability to turn data into insights
• Excellent communication and presentation skills
• High attention to detail and organizational skills
• Comfortable working remote during EST hours

Nice to Have

• 2+ years of experience in digital advertising (LinkedIn Ads preferred)
• Experience with other platforms (Google Ads, Meta Ads, etc.)
• Experience in client-facing roles
• Bachelor’s degree in Marketing, Business, or related field (preferred)

Tools & Tech

• LinkedIn Campaign Manager
• Analytics and reporting tools
• Paid media platforms (as applicable)
   

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About the Role

• We’re hiring a GoHighLevel Marketing Operations Specialist to manage marketing execution, CRM workflows, content coordination, and operational support.
• This is a hands-on, execution-focused role — you’ll be responsible for running marketing systems, managing content, executing campaigns, and supporting day-to-day operations.
• If you’re highly organized, detail-oriented, and experienced with GoHighLevel, social media, and marketing workflows, this role is for you.

Responsibilities
Executive & Operational Support

• Manage calendar, scheduling, and daily coordination
• Maintain structured task tracking and project workflows
• Identify gaps and improve operational processes
• Support inbox organization and communication flow

Marketing Execution & Social Media

• Create, design, schedule, and publish content across:
• LinkedIn
• Facebook
• Instagram
• Community platforms
• Manage engagement, direct messages, and community interactions
• Track and report engagement metrics
• Assist with ad campaign setup and monitoring

Content Creation & Program Materials

• Edit and produce short-form videos and graphics
• Format and organize program materials (scripts, guides, workbooks)
• Ensure brand consistency across all content

Email Marketing & CRM Management

• Build and manage email workflows in GoHighLevel (GHL)
• Execute outreach campaigns and follow-ups
• Maintain clean CRM data and pipeline tracking

Program & Membership Operations

• Organize and update digital program materials
• Track member progress and communication
• Troubleshoot minor platform or workflow issues

Research, Lead Generation & Digital Support

• Build Ideal Client Profiles and prospect lists
• Support lead generation and outreach campaigns
• Assist with website updates and account setup
• Compile reports and insights for decision-making

Communication & Administrative Coordination

• Maintain clear and professional written communication
• Manage inbox priorities and urgent follow-ups
• Keep documentation and shared files organized and accessible

Requirements

• Experience in executive assistance, marketing coordination, or operations support
• Hands-on experience with GoHighLevel (GHL) or similar CRM/automation tools
• Strong proficiency in Google Workspace (Docs, Sheets, Drive, Calendar)

Experience with:

• LinkedIn, Facebook, Instagram
• Canva and video editing tools (Veed, OpusClips, or similar)
• Strong written English communication skills
• Highly organized with the ability to manage multiple tasks and workflows
• Self-motivated and able to work independently
• High attention to detail and execution quality
• Comfortable working remote during PST hours

Nice to Have

• Experience supporting founders, coaches, or entrepreneurial businesses
• Experience with community management or membership programs
• Familiarity with marketing automation and funnel workflows

Tools & Tech

• GoHighLevel (GHL)
• Google Workspace
• Canva
• Video editing tools (Veed, OpusClips, etc.)
• Social media platforms (LinkedIn, Facebook, Instagram)
   

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About the Role

• We’re hiring a Real Estate Transaction Coordinator / Real Estate Specialist to manage listings, transactions, and compliance from contract to closing.
• You’ll support agents, brokers, and clients by keeping deals organized, compliant, and on track. This is a high-volume role where attention to detail and strong communication are critical.
• If you have experience with MLS, transaction coordination, and real estate documentation, this role is for you.

Responsibilities

Transaction Coordination

• Manage 5–15 active real estate transactions from accepted offer through closing
• Maintain transaction checklists, timelines, and compliance files
• Coordinate with escrow, title, lenders, inspectors, and appraisers
• Track deadlines and ensure all contingencies and milestones are met

Listing & Marketing Support

• Input and manage listings on MLS platforms
• Syndicate listings across Zillow, Realtor.com, Apartments.com, and other platforms
• Create marketing materials (flyers, brochures, social media posts, open house assets)
• Track and report listing performance to agents

Compliance & Documentation

• Ensure all contracts, disclosures, addenda, and amendments are complete and signed
• Maintain compliance with state regulations, brokerage policies, and MLS requirements
• Keep files organized, accurate, and audit-ready

Client Communication

• Provide regular updates to buyers, sellers, and agents
• Schedule showings, inspections, and appraisals
• Respond to inquiries promptly and professionally

Reporting & Administration

• Prepare pipeline and transaction reports
• Track contingency deadlines, closing timelines, and commissions
• Support brokers with compliance audits and back-office operations

Requirements

• 2+ years of experience in real estate transaction coordination, brokerage operations, or real estate support
• Proficiency with:
• MLS platforms
• DocuSign
• Transaction systems (Dotloop, Skyslope, Brokermint, or similar)
• Strong skills in Google Workspace or Microsoft Office (Sheets/Excel, Docs/Word)
• Familiarity with real estate compliance and documentation requirements
• Ability to manage multiple transactions in a deadline-driven environment
• Strong communication and organizational skills
• Comfortable working remote during U.S. business hours

Nice to Have

• Licensed real estate agent or certified transaction coordinator
• Experience managing 10+ concurrent transactions
• Experience supporting residential and commercial real estate deals
• Basic design or marketing skills (Canva, InDesign)

Tools & Tech

• MLS platforms
• DocuSign
• Dotloop / Skyslope / Brokermint
• Google Workspace / Microsoft Office
• Canva / design tools

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About the Role

• We’re hiring an Inside Sales Representative (ISR) to manage the full sales cycle remotely — from prospecting to closing deals.
• You’ll handle inbound and outbound leads, run discovery calls and demos, and convert opportunities into revenue. This is a results-driven role for someone who thrives in pipeline management, consultative selling, and closing.
• If you’re confident running remote sales, handling objections, and hitting quota, this role is for you.

Responsibilities
Lead Management & Qualification

• Respond to inbound leads from marketing, website, and referrals
• Proactively prospect outbound via email, phone, and LinkedIn
• Qualify leads using frameworks like BANT, SPIN, or MEDDIC

Sales Process Execution

• Conduct discovery calls and virtual demos with decision-makers
• Present tailored value propositions based on prospect needs
• Handle objections and build trust with stakeholders
• Negotiate pricing and close deals within approved guidelines

Pipeline Management

• Maintain accurate records in CRM systems (Salesforce, HubSpot, Zoho)
• Track opportunities through each stage of the sales cycle
• Ensure timely follow-ups and pipeline movement
• Update forecasts and report progress toward quota

Collaboration

• Work with marketing to improve lead quality and campaign performance
• Partner with sales engineers or solution consultants for technical demos
• Coordinate with account managers for smooth client handoff

Continuous Improvement

• Stay updated on product features, competitors, and market trends
• Refine sales messaging and discovery approach based on feedback

Requirements

• 2+ years of experience in inside sales, business development, or SDR/AE roles
• Proven track record of meeting or exceeding sales quotas
• Experience managing full-cycle remote sales (prospecting → close)

Familiarity with:

• CRM tools (Salesforce, HubSpot, Zoho)
• Sales engagement tools (Outreach, SalesLoft)
• Strong communication, negotiation, and presentation skills
• Comfortable working remote during U.S. business hours

Nice to Have

• Experience selling SaaS, marketing services, or professional services
• Experience with SMB or mid-market sales cycles ($5K–$50K deal size)
• Familiarity with Challenger, SPIN, or MEDDIC methodologies
• Background in consultative or solution-based selling

Tools & Tech

• Salesforce / HubSpot / Zoho CRM
• Outreach / SalesLoft
• Email, phone, and LinkedIn sales tools

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About the Role

• We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.
• This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.
• If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.

Responsibilities
Client Relationship Ownership

• Act as the primary point of contact for 20–30 active clients
• Lead client check-ins, manage expectations, and handle ongoing requests
• Proactively identify risks and prevent churn
• Own client satisfaction, retention, and long-term success

Campaign Performance & Optimization

• Diagnose and fix underperforming cold email campaigns
• Troubleshoot deliverability issues, list quality, and low-converting copy
• Review and QA campaigns before launch
• Continuously optimize campaigns for performance and results

Processes, Systems & Documentation

• Build and refine delivery processes and documentation
• Create scalable playbooks and workflows
• Track SLAs, client health metrics, and performance standards

Cross-Functional Collaboration

• Work closely with developers on technical and infrastructure issues
• Coordinate with the outreach team on execution and optimization
• Report directly to the founder on client health, risks, and performance

Requirements

• Experience leading client operations, account management, or delivery in a startup environment
• Strong background in cold email, lead generation, or outbound campaigns
• Hands-on expertise in:
• Cold email strategy
• Copywriting
• Deliverability and inbox placement
• Campaign optimization
• Ability to personally write and improve campaign copy
• Technical understanding of APIs, automations, and data workflows
• Experience using AI tools for day-to-day operations and optimization
• Strong problem-solving skills and ability to operate in fast-changing environments
• Comfortable working remote with U.S. client time zones

Nice to Have

• Experience in high-growth startups or early-stage companies
• Experience managing multiple client accounts simultaneously
• Familiarity with outreach tools and campaign infrastructure

Tools & Tech

• Cold email platforms and outreach tools
• CRM and campaign management tools
• AI tools for content, analysis, and optimization
• Automation tools and API integrations

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About the Role

• We’re hiring a Graphic Designer who can do more than just “make things look good.”
• You’ll be responsible for creating high-performing visual assets across social media, ads, web, and print — ensuring everything is on-brand, conversion-focused, and visually compelling.
• This role is ideal for someone who understands that:
• Design = communication + performance + brand consistency

What You’ll Own
Brand Identity & Consistency

• Develop and maintain brand systems:
• Logos
• Typography
• Color palettes
• Visual guidelines
• Ensure consistency across all platforms (social, web, print, ads)

Marketing & Campaign Design (Core Focus)

• Design high-quality assets for:
• Social media posts (Instagram, LinkedIn, Facebook)
• Paid ads (Meta, Google Display)
• Email campaigns

Presentations & sales decks

• Create print collateral:
• Brochures
• Flyers
• Posters
• Collaborate with marketing to support:
• Campaigns
• Events
• Webinars

Digital Design & Web Assets

• Design:
• Web banners
• Landing page visuals
• Ad creatives
• Optimize designs for:
• Mobile
• Desktop
• Social platforms
• Support website updates and visual refreshes

Motion & Multimedia (Bonus)
Create:

• GIFs
• Simple animations
• Motion graphics using Adobe After Effects
• Edit basic video or campaign visuals

Tools & Design Stack

• Adobe Illustrator
• Adobe Photoshop
• Adobe InDesign
• Figma
• Canva

Collaboration & Workflow

• Work with marketing, product, and sales teams
• Translate ideas into clean, effective visual assets
• Incorporate feedback quickly and efficiently
• Manage multiple design requests simultaneously

File Management & Delivery

• Deliver assets in multiple formats:
• AI, PSD, PNG, PDF
• Maintain organized design libraries and templates
• Ensure files are scalable and reusable

What Makes You a Strong Fit

• You think beyond visuals → you design for outcomes (CTR, engagement, conversions)
• You are fast, organized, and reliable under deadlines
• You can adapt your style based on brand and audience
• You care about details, consistency, and polish

Required Experience & Skills

• 2+ years professional graphic design experience
• Strong portfolio (branding + marketing + digital assets)

Advanced proficiency in:

• Adobe Illustrator
• Adobe Photoshop
• Adobe InDesign

Experience designing for:

• Social media
• Ads
• Print
• Nice to Have (High-Quality Candidates)
• Motion graphics (Adobe After Effects)

Experience with:

• Figma
• Canva

Background in:

• Marketing agencies
• SaaS
• E-commerce

Understanding of:

• CTR
• Engagement
• Conversion-focused design

What a Typical Day Looks Like

• Review incoming design requests and prioritize work
• Create assets for campaigns, ads, and social media
• Iterate designs based on feedback
• Prepare final deliverables for multiple platforms
• Maintain brand consistency across all outputs

In short:
You turn ideas into clean, compelling visuals that drive results.

Key Metrics (KPIs)

• On-time delivery of design tasks
• ≤ 2 revision cycles per project
• Strong stakeholder satisfaction
• Consistent brand alignment
• Improved campaign performance (CTR, engagement)

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About the Role

• We’re hiring a Customer Service Representative (CSR) to handle high-volume inbound support and deliver a fast, professional, and customer-first experience.
• This is not a low-volume support role — you will manage 50–100+ tickets per day across multiple channels while maintaining quality and speed.
• If you’re someone who can stay calm under pressure, communicate clearly, and resolve issues efficiently — this role is built for you.

What You’ll Own
Customer Support & Issue Resolution (Primary Focus)

• Handle 50–100+ daily tickets via:
• Zendesk
• Freshdesk
• Salesforce Service Cloud
• Help Scout
• Support customers via:
• Phone
• Email
• Live chat
• Social media
• Resolve issues on first contact whenever possible
• Escalate complex cases to Tier 2 or technical teams

Ticket Management & SLA Execution

• Prioritize tickets based on urgency and SLA
• Maintain complete and accurate documentation for every interaction
• Track open tickets and ensure timely resolution
• Keep backlog under control and within SLA targets

Knowledge Base & Efficiency

• Update FAQs and internal knowledge base
• Create and refine response templates/macros
• Improve efficiency and consistency across responses

Customer Experience & Feedback

• Maintain empathetic, professional communication
• Capture:
• CSAT
• NPS
• Customer sentiment
• Identify recurring issues and report trends
• Cross-Team Collaboration
• Work with:
• Product
• Operations
• Engineering
• Help resolve complex issues and improve workflows
• Share customer insights to improve product/service

Compliance & Quality

• Follow privacy and compliance standards:
• GDPR
• HIPAA (if applicable)
• Maintain confidentiality of customer data
• Ensure consistent quality across all interactions

What Makes You a Strong Fit

• You are patient, empathetic, and solution-focused
• You communicate clearly and professionally
• You can handle high volume without sacrificing quality
• You stay calm under pressure
• You are adaptable and quick to learn

Required Experience & Skills

• 1–2 years experience in:
• Customer service
• Call center
• Support roles
• Experience with at least one platform:
• Zendesk / Freshdesk / Salesforce Service Cloud
• Strong typing and multitasking ability

Proficiency with:

• Microsoft Office
• Google Workspace
• Nice to Have
• Multilingual capabilities

Experience in:

• SaaS
• E-commerce
• Healthcare
• Finance
• Familiarity with KPI-driven environments

Exposure to:

• Chatbots
• AI-driven support tools

What a Typical Day Looks Like

• Review and prioritize incoming tickets
• Respond across phone, chat, and email
• Resolve issues quickly and accurately
• Update knowledge base when needed
• Collaborate with internal teams for escalations
• Track customer sentiment and feedback
• Close tickets or hand off with proper documentation

In short:
You ensure every customer interaction is fast, clear, and resolved.

Key Metrics (KPIs)

• First Contact Resolution (FCR)
• Average Handle Time (AHT) within SLA
• CSAT / NPS ≥ 90%
• Ticket backlog managed within SLA
• Quality and consistency of responses

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About the Role

• We’re hiring a Senior Customer Service Lead & Trainer to lead, coach, and scale a remote customer service team supporting U.S.-based customers.
• This is not just a supervisory role — you will own team performance, training systems, and service quality.
• You’ll be responsible for turning a group of agents into a high-performing, consistent, and accountable team.
• If you’ve led remote teams, built training systems, and improved performance — this role is built for you.

What You’ll Own
Team Leadership & Performance Management (Core Responsibility)

• Lead and manage offshore customer service agents
• Monitor team KPIs and daily performance
• Provide structured coaching and feedback
• Handle escalations and complex customer issues
• Drive accountability and performance improvement

Training & Onboarding (Critical)

• Own onboarding process for all new hires
• Develop and maintain:
• Training materials
• SOPs
• Call scripts
• Conduct:
• Call reviews
• Quality audits
• Coaching sessions
• Ensure new hires ramp quickly and effectively

Quality Assurance & Customer Experience

• Maintain high standards across:
• Phone support
• Email/chat channels
• Ensure consistency in tone, accuracy, and service quality
• Improve CSAT and customer experience outcomes
• Standardize service delivery across the team

Operations & Process Improvement

• Identify gaps in workflows and customer experience
• Work cross-functionally to improve systems and processes
• Reduce escalations through better training and systems
• Build scalable support processes

Tools, Reporting & Documentation

• Use customer service platforms and VOIP systems
• Track and report on:
• CSAT
• Response times
• Resolution rates
• Agent productivity
• Ensure accurate documentation and SOP adherence

What Makes You a Strong Fit

• You are a leader first, not just a manager
• You know how to coach and improve people
• You care deeply about customer experience and quality
• You are structured, organized, and process-driven
• You stay calm and decisive under pressure

Required Experience & Skills

• 10+ years experience in customer service leadership
• Proven experience managing remote/offshore teams
• Strong English communication (verbal + written)
• Experience with:
• Customer support platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
• VOIP/call systems
• Strong ability to manage priorities in a remote environment

Nice to Have

• Experience supporting U.S.-based customers
• Background in:
• Facility management
• Energy
• Tech-enabled services

Experience in:

• Startups
• Scaling teams
• Experience building training programs from scratch

What a Typical Day Looks Like

• Review team performance and KPIs
• Coach agents and provide feedback
• Conduct call reviews and QA checks
• Support onboarding and training sessions
• Handle escalations and complex cases
• Collaborate with internal teams on improvements

In short:
You ensure the team performs at a high, consistent level — every day.

Key Metrics (KPIs)

• Customer satisfaction (CSAT) and service quality
• Team productivity and performance metrics
• Training effectiveness and onboarding success
• Escalation resolution speed and quality
• Process adherence and consistency