Available Jobs at BETSoftware

Skill Set

• Sales and Business Development 
• Account Management 

Responsibilities

New Business Development

• Identify, pursue, and secure new business opportunities within the online gaming and gambling sector. 
• Develop and maintain a pipeline of prospective operators, aggregators, and strategic partners. 
• Conduct market research and competitor analysis to identify commercial opportunities and emerging trends. 
• Present Gaming products, solutions, and value propositions to potential clients. 
• Lead commercial discussions, proposals, and negotiations with prospective partners. 
• Assist in preparing commercial agreements, onboarding documentation, and partnership proposals. 
• Attend industry events, expos, and networking opportunities to build relationships and generate leads.

Account Management

• Manage and grow relationships with existing clients and partners. 
• Act as the primary point of contact for all commercial and operational account matters. 
• Ensure client satisfaction through proactive communication and relationship management. 
• Conduct regular account reviews and performance discussions with clients. 
• Identify upsell and cross-sell opportunities within existing accounts. 
• Monitor client performance, revenue trends, and engagement metrics. 
• Work closely with internal teams to ensure timely resolution of client queries and operational issues.

Reporting

• Maintain accurate CRM records, sales pipelines, and account documentation. 
• Prepare weekly and monthly sales and account performance reports. 
• Track commercial targets, revenue performance, and partnership KPIs. 
• Ensure all account activities comply with regulatory and company requirements. 
• Assist with forecasting and commercial planning activities. 

Innovation & Market Insight

• Continuously monitor market trends, competitor activity, and emerging innovations within the online gaming and betting industry.
• Identify opportunities for new products, features, and enhancements that improve customer experience and commercial performance.
• Provide strategic market insights and recommendations to support business growth and product development initiatives.
• Analyse competitor offerings, promotional strategies, and platform innovations to maintain industry competitiveness.
• Collaborate with Product and Operations teams to introduce innovative solutions aligned with player demands and market trends.
• Identify opportunities to improve operational efficiencies, player engagement, and revenue generation across betting platforms.
• Stay informed on regulatory, technological, and industry developments that may impact the business or product offering.
• Own the commercial performance and revenue growth of assigned accounts. 
• Monitor account profitability, turnover, GGR/NGR performance, and product adoption. 
• Drive account growth through strategic upselling, cross-selling, and promotional initiatives. 
• Develop account growth strategies aligned with client objectives and market opportunities. 

Revenue Ownership & Commercial Performance

•  Achieve monthly and quarterly commercial targets.
• Coordinate and oversee new game launches, provider integrations, and product rollouts with operators.
• Ensure successful onboarding and go-live execution for new partners and gaming products.
• Work closely with technical, compliance, and operations teams to manage launch timelines and deliverables.
• Monitor post-launch performance and recommend optimization opportunities.

Product Launch & Integration Coordination

• Coordinate and oversee new game launches, provider integrations, and product rollouts with operators.
• Ensure successful onboarding and go-live execution for new partners and gaming products.
• Work closely with technical, compliance, and operations teams to manage launch timelines and deliverables.
• Monitor post-launch performance and recommend optimization opportunities.

Regulatory & Compliance Awareness

• Maintain awareness of regulatory requirements and compliance obligations within regulated gaming markets. 
• Ensure all commercial activities, products, and promotions comply with applicable gambling regulations and company policies. 
• Escalate compliance or operational risks where required.

Strategic Account Planning

• Develop and maintain strategic account plans for key operators and partners.
• Identify long-term growth opportunities within assigned accounts and markets.
• Build strong executive-level relationships with stakeholders across operator businesses.

Living the spirit

• Builds strong, trust-based relationships with clients and internal teams
• Embraces change, ambiguity, and new challenges in the fast-paced gaming industry
• Shows curiosity and enthusiasm when exploring new markets or opportunities
• Takes ownership of successes and failures
• Acts with honesty, transparency, and accountability in all interactions
• Brings authenticity and confidence into client engagements and negotiations
• Builds genuine relationships with partners and stakeholders
• Encourages open communication and diverse perspectives

Qualifications

• Related degree or diploma
• Account Management Experience 
• Sales and Business Development Experience 
• Betting Knowledge

Apply Before 08/24/2026

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Skill Set

• IAM expertise: RBAC, access reviews, identity lifecycle, SSO, MFA, conditional access, PAM, Zero Trust 
• Endpoint security: EDR/XDR, MDM/UEM, hardening, patching, compliance, and incident response 
• Data protection: DLP, data classification, sensitivity labelling, retention policies, regulatory compliance 
• Email & collaboration security: phishing/BEC detection, malware analysis, URL protection, SharePoint/OneDrive security 
• Automation: user/device provisioning & deprovisioning, security workflows, basic scripting (PowerShell/Python) 
• Incident response: ransomware, phishing, malware, identity threats, and data loss events 
• Governance & risk: security metrics, reporting, audits, risk assessments, and policy enforcement 
• Strong analytical skills, problem-solving, cross-team collaboration, and continuous security improvement

Responsibilities

Identity Security

Implement and support identity and access management (IAM) processes, including:

• Role-based access control (RBAC) assignments
• Access reviews and certifications
• Group and permission management

Support and maintain:

• Single Sign-On (SSO) integrations
• Multi-Factor Authentication (MFA) enforcement
• Conditional access policies

Assist in the administration of:

• Privileged Access Management (PAM) solutions
• Identity Governance processeS
• Perform periodic access reviews and identify excessive or inappropriate privileges.
• Support the enforcement of least privilege and Zero Trust principles.
• Collaborate with all teams to ensure correct access provisioning and governance.

Endpoint Security

Operate and maintain endpoint security tools including:

• Endpoint Detection and Response (EDR/XDR)
• Anti-malware solutions
• Mobile Device Management (MDM) / UEM platforms
• Assist with endpoint hardening and configuration baselines.
• Support patching and vulnerability remediation efforts in collaboration with infrastructure teams.
• Ensure endpoint compliance with organizational security policies.
• Assist in device onboarding, provisioning, and secure configuration.
• Support incident response activities related to compromised or non-compliant devices.

Drive automation of:

• Endpoint provisioning and de-provisioning
• User provisioning and de-provisioning
• Compliance monitoring
• Threat containment and isolation workflows

Data Protection

Implement and operate Data Loss Prevention (DLP) capabilities across endpoints, email, and collaboration platforms

Assist in the implementation and management of:

• Data classification and sensitivity labelling
• Data protection policies across email, file storage, and endpoints
• Data lifecycle and retention controls
• Support enforcement of data protection policies aligned with business and regulatory requirements.

Email Security

Operate and maintain email security controls (e.g. Mimecast or similar platforms), including:

• Anti-phishing and impersonation protection
• Anti-malware and attachment scanning
• URL protection and link rewriting

Monitor and investigate email security alerts, including:

• Phishing attempts
• Business Email Compromise (BEC)
• Malicious attachments and links
• Assist in tuning email security policies to improve detection and reduce false positives.
  Collaborate across the business to reduce risks associated with account compromise and email-based attack vectors.

Collaboration & Data Exposure Controls

Assist in securing collaboration platforms (e.g. SharePoint, OneDrive, file shares), including:

• External sharing controls
• Data access restrictions
• Misconfiguration and exposure risk identification
• Investigate and respond to security incidents and escalations across identity, endpoint, data protection, and email domains, including ransomware, malware outbreaks, device compromise investigations, DLP events, and phishing attempts.

Governance, Metrics & Risk

Assist in tracking and reporting on key metrics such as:

• MFA adoption
• Endpoint compliance
• Patch status
• Access review completion
• Data classification and labelling
• Email security statistics
• Document incidents, findings, and remediation actions
• Support audit activities and provide evidence for identity and endpoint controls
• Identify opportunities for automation and process improvements
• Stay up to date with emerging threats and vulnerabilities related to identity and endpoints
• Conduct risk assessments related to identity systems and endpoint environments
• Research and conduct proof of concepts for new identity and endpoint security technologies
• Continuously assess emerging threats such as identity-based attacks, phishing, token theft, ransomware, and zero-day exploits

Qualifications

Required Qualifications

• 3–5 years of experience in identity security, endpoint security, or IT security roles.

Hands-on experience with:

• Microsoft Entra ID / Azure AD or equivalent IAM platforms
• Active Directory (on-prem and hybrid)
• SSO and MFA implementations
• PAM solutions
• EDR/XDR platforms
• MDM/UEM solutions
• Endpoint hardening and security baselines
• Data Loss Prevention (DLP) technologies
• Email security platforms (e.g. Mimecast or similar)

Solid understanding of:

• Zero Trust Concepts
• Identity and access management principles
• Endpoint security and hardening
• Access control models (RBAC, ABAC)
• Scripting/automation (PowerShell, Python, Bash, etc.)
• Log analysis, security monitoring, and incident response
• Experience with incident investigation and troubleshooting

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Skill Set

• Ignite your coding journey with BET Software as an Intermediate Software Development Engineer in our Durban-based BI Team. This is an exciting opportunity to develop and implement innovative software solutions, solve complex challenges, and collaborate with talented teams to deliver impactful results.
• You’ll work with large datasets, support market analysis alongside the Hollywood Marketing Team, and continuously enhance systems that drive business success. If you’re passionate about technology, eager to grow your expertise, and ready to make a meaningful contribution, we’d love to hear from you. Apply today.

Responsibilities

Technical Outputs:

Perform Planning

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

Implementation - Ensure the Solution is Functionally Complete

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity which performed it.
• Ensure wherever possible the identify of an entity can be proved to be the correct one.

Implementation - Ensure the Solution is Maintainable

• Ensure the solution and its relevant code base supports ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to support teams to reduce development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Verify Deployed Solutions

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

Respond to Outages & Failures

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness .
• Maintain solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners

• When required supply appropriate information, domain knowledge and access to partners.
• Provide timely, relevant and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organisational success.

Behavioural Outputs:

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living our Spirit:

• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
• Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same, and takes a creative approach to overcoming the challenges.

Qualifications

• At least 3-5 years’ experience within a development environment is advantageous.
• 2 - 5 years database experience.
• 3 -5 years server/client- side languages is advantageous.
• Good written and verbal communication skills.
• Strong attention to detail.

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Skill Set

• Attention to detail. Effective communication skills. Ability to work independently and collaboratively.

Responsibilities

• Evaluate design, layout, and functionality for user-friendliness, responsiveness, and accessibility.
• Conduct functionality and cross-browser/device testing to ensure features work seamlessly across platforms.
• Monitor performance metrics like load times and server response, recommending optimizations.
• Review UI and content for consistency and brand alignment.
• Identify opportunities for feature enhancements based on user feedback and usability analysis to improve engagement and efficiency.

Qualifications

• Matric certificate. 
• Basic computer proficiency.

Apply Before 07/14/2026

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Skill Set

The following indicates what would typically be expected for this role at a competent level:

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Negotiation and networking skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Accountability.
• Information-seeking.
• Problem-solving.  
• Personal development.
• Able to work on a rotational shift basis or to cover weekend support if needed.  
• High level of ethics to ensure corporate responsibility.
• After-hours availability for critical support where required.

Responsibilities

Job Responsibilities:

• Technical support for all IT Project related services. 
• Management of customer contact to provide service excellence.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting and time management.
• Management of any escalations relating to infrastructure.
• Assisting management with IT Operational issues and activities.
• Assist IT Infrastructure PMO Team.
• Assisting with Team resource planning.
• Assist with the preparation of financial reports for senior management.
• Organize and minute meetings.
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).

Build on KMDB & Documentation Reporting

• Compile technical standard operating procedures for all known errors. 
• Compile and assist with daily incident, service request and change management reporting. 

Customer Centricity

• Feedback to the customers on the status of all unresolved queries. 
• Ensure the protection of all user’s data in compliance with company policies. 

Team Work

• Constructively participate as a member of the wider IT Department. 
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Demonstrate professional skills and a high standard of integrity.

Living the spirit 

• We approach each day in our role as an exciting and dynamic adventure. We thrive on the ever-changing nature of technology projects, embracing the challenges and opportunities they bring. We continuously seek innovation and growth, making every day an exciting journey.
•  We understand the power of collaboration in achieving our project goals. Effective teamwork is at the core of our success, and we work harmoniously with our colleagues to ensure seamless project coordination. Together, we make our project dreams a reality.
• In our role as IT Technology Project Coordinators, we embrace and encourage individuality. Each team member's unique experiences and insights contribute to a diverse and innovative approach to project coordination. We dare to be ourselves, fostering creativity and originality in our work.

Qualifications

Job Specification:

• Matric.
• 1 Year experience in a similar role.
• Diploma or Degree in Computer Systems - advantageous.
• CAPM – advantageous.
• Agile Certification (Scrum, XP, Kanban) - advantageous.
• Microsoft Systems Engineer (MCSE) - advantageous.
• ITIL Foundation certification- advantageous.
• Experience in a service desk/help desk environment, infrastructure remote support - advantageous.
• Experience with service level agreements and maintenance. 
• Experience in networking and telecoms covering Microsoft applications.

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Skill Set

• Basic SQL skills and query writing skills.
• Basic troubleshooting SQL skills.

Responsibilities

Database Design:

• Ensure Database design is robust, scalable and operating optimally.
• Work with other DBAs to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentations, and testing.
• Maintain database documentation as required.

Database Performance:

• Assists with ensuring high DB availability as this has a public facing web front end.
• Install and maintain the performance of database servers.
• Install, upgrade, and manage database applications.
• Be available for on-call support as needed.

Monitoring:

• Monitor database performance.
• Utilize tools and scripts to monitor all aspects of database performance including the underlaying compute, storage and networking.
• Use high-speed transaction recovery techniques and backup data.
• Diagnose and troubleshoot database errors.
• Assists with the creation and manage database reports, visualizations, and dashboards.
• Monitor daily backups, archiving and indexing processes.

Initiative and Innovation:

• Recommend and implement emerging database technologies.
• Implement improved processes that have a positive effect on the team’s performance and company bottom line.
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools and processes used are in line with industry best practices.

Knowledge Share:

• Identify areas that require specific knowledge, skill or understanding and seek guidance from mentors.

Living the spirit:

• Willingness to collaborate with cross functional teams such as developers, IT support and fellow DBA. professionals to ensure the database is successful and aligned to the company’s goals and objectives.
• Actively participate with the team to find creative solutions, share knowledge with the team, and contribute to a solution driven and high performing DBA team.
• Ensuring that the data in the database is and remains accurate and secure.
• Embrace new methodologies and technologies to enhance data performance and security.
• Openness to feedback from peers and superiors and absorbing feedback as an opportunity for growth and improvement as a junior.
• Promoting client centricity by understanding the needs and the experience of the internal and external stakeholders and aligning the database services with their expectations accordingly.
• Seek out new methods and tools to introduce to enhance the effectiveness of the DBA operations, such as data modules and database platforms.

Qualifications

• Relevant Degree/Diploma.
• 1-2 years’ experience in a commercial environment utilizing a high transaction database or successful completion of a graduate program or work experience.
• Basic SQL skills and query writing skills.
• Basic troubleshooting SQL skills.
• Experience in designing/optimizing MSSQL Databases.
• Microsoft Certificate: Azure Database Administrator Associate (advantageous).
• Knowledge on Postgres will be advantageous.

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Skill Set

• The Technical Senior Implementation Specialist is responsible for optimising access layer frameworks, enhancing customer contact experiences, and driving operational efficiency across multiple contact centres. 
• This role combines technical expertise, operational insight, and business acumen to analyse telephony and interaction system performance, recommend improvements, and support the successful implementation of CRM and contact centre solutions.
• The role serves as a key technical and operational resource for routing, Interactive Voice Response systems, chat, email, voice, and other access layer platforms. The incumbent will work closely with internal teams, senior stakeholders, external vendors, and service providers to ensure systems are aligned to business objectives, support world-class service delivery, and enable continuous improvement across customer contact environments.

Responsibilities

Access Layer Performance and Reporting

• Analyse and interpret statistical data related to telephony, interaction systems, and access layer frameworks.
• Provide actionable recommendations to senior stakeholders based on system performance insights.
• Prepare and present reports on access layer channels, including chat, email, and voice.
• Develop and maintain an enterprise-wide access measurement framework to evaluate and improve telephony and interaction systems.
• Provide comprehensive reports to support decision-making and secure buy-in for new solutions and initiatives.

Contact Centre Systems Optimization

• Act as the point of contact for routing and Interactive Voice Response systems.
• Ensure continuous improvement of contact centre systems in line with business objectives.
• Liaise between various call centres and systems to maximise operational efficiency and customer satisfaction.
• Act as custodian of assigned systems, ensuring optimal performance, availability, and functionality.
• Work closely with external vendors and service providers to optimise the performance and functionality of contact centre platforms.

Technical Implementation and Business Requirements

• Translate business requirements into detailed technical specifications to support accurate implementation.
• Draw up comprehensive Business Requirement Documents and maintain detailed specifications for reference and implementation purposes.
• Ensure business requirements are effectively translated into technical requirements by the technical team.
• Provide technical input and advice to senior management on operational improvements and customer contact strategies.
• Participate in operational strategic projects and initiatives aimed at enhancing contact centre performance.

Stakeholder Engagement and Collaboration

• Build and maintain strong relationships with internal and external stakeholders.
• Facilitate workshops and discussions to align team goals with technical implementation strategies.
• Collaborate with key stakeholders to research and promote best practice methods and contact centre systems.
• Provide insights and recommendations on cost-effective and innovative technologies.
• Support cross-functional collaboration to ensure seamless delivery of contact centre solutions.

Change Control, Governance, and Best Practice

• Oversee change control and governance across contact centre systems and related business areas.
• Ensure adherence to governance processes, organisational standards, and best practice philosophies.
• Manage system changes and governance processes related to contact centre systems.
• Ensure changes are implemented in a controlled, documented, and sustainable manner.
• Support continuous improvement initiatives across the greater business.

Testing, Deployment, and Post-Implementation Support

• Assist with functional testing, user acceptance testing, integration testing, and post-deployment checks.
• Support the identification, tracking, and escalation of defects or implementation issues.
• Assist with deployment preparation and release readiness activities.
• Provide basic post-implementation support to assist with stabilisation and user adoption.
• Document issues, lessons learned, and improvement areas after implementations.

Vendor and Service Provider Support

• Assist with liaising with vendors and service providers on implementation and support activities.
• Support the tracking of vendor deliverables, timelines, issues, and dependencies.
• Escalate vendor-related risks, delays, or concerns to senior team members.
• Assist with reviewing vendor feedback, system updates, and enhancement recommendations.
• Ability to manage vendor performance, including tracking deliverables, follow-ups, and ensuring accountability for service quality.
• Support continuous improvement of vendor-supported systems and services.

Training and Team Support

• Develop training materials to support system changes, process improvements, and new implementations.
• Conduct training sessions to upskill team members and support adoption during transitions.
• Address team concerns during system or process changes.
• Facilitate and support team members to ensure the successful implementation of technical and operational initiatives.

Flexible to provide standby support outside of normal business hours.

Qualifications

• Matric Required
• Diploma/Degree: Preferred
• Experience in contact centre systems, telephony platforms, routing, IVR, chat, email, and voice channels.
• Experience analysing statistical and operational data to identify trends, risks, and improvement opportunities.
• Experience working with internal stakeholders, external vendors, and service providers.
• Experience preparing reports, business requirements, technical specifications, and operational documentation.
• Experience supporting change control, governance, and system implementation processes.
• Strong understanding of contact centre environments and access layer frameworks.
• Knowledge of telephony systems, IVR, routing logic, and customer interaction platforms.
• Ability to translate business requirements into technical specifications.
• Strong reporting, documentation, and presentation skills.
• Understanding of change management, governance, and best practice implementation.
• Excellent communication and stakeholder management skills and ability to work across multiple teams and business units.
• Strong attention to detail and ability to manage competing priorities.
• Business-focused with a continuous improvement mindset.

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Responsibilities

Job Responsibilities:

• Responsible for daily/weekly reporting to the Office Manager on maintenance and facility stock.
• Submit daily / weekly coffee machine consumption reports to the Office Manager.
• Assist the Office Manager in the management of stock orders, including ordering of weekly stock. The incumbent will also ensure that stock reconciliations for each month is completed.

Maintain an up-to-date list of:

• service provider schedules. 
• maintenance.
• contractors. 
• projects.
• health and safety issues/snags.
• Ensure office compliance is adhered to by completing compliance checklist as well as capturing of all checklists and submitting to Health and Safety Department.
• Manage parking requirements and access control in collaboration with the Office Manager.
• Monitoring absenteeism of housekeepers by submitting leave request / sick notes to the Office Manager for upload on ESS.
• Assist the Office Manager with Team Member equipment orders, as well as weekly reporting on equipment stock.
• To guarantee proper stock management, the incumbent must follow the Order Number process as well as compile and maintain order number tracking sheets.
• Assist the Office Manager with liaising with contractors for maintenance and upkeep of the buildings.
• Sourcing of quotes as per Office Managers requests.
• Responsible for issuing the Housekeeper's with their daily checklists/task rosters and capturing them on the system.
• Maintain petty cash reconciliations.
• Provide management with reports as and when required.
• Ad hoc administration as needed

Qualifications

Job Specification:

• 1 or more years’ office administration experience.
• Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Access).
• Comfortable handling confidential information.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills

Advantageous 

• Completed or studying towards bachelor’s degree in business, administration, or a related field (Advantageous)

Living our Spirit:

• We Put Our Hands Up: Take initiative in identifying office management tasks and challenges that need attention
• Find innovative ways to streamline administrative processes and make tasks more efficient.
• Volunteer for new projects and responsibilities for your own growth and that of the business
• We Dare to Be Ourselves: Authenticity: Be true to yourself in your interactions and engagement with all team members
• Every day Is an Adventure: Adaptability: Embrace change with a positive attitude. Approach new challenges as opportunities for growth and learning.
• Teamwork Makes the Dreamwork: Collaborate, help and support the various stakeholders both internal and external

Apply Before 07/31/2026