Head of Collections (Call Centre) JB3868 at Educor Holdings

Key Responsibilities:

Strategic Leadership:

• Develop and implement effective collection strategies to optimize recovery rates while maintaining a customer-centric approach.
• Lead, inspire, and mentor a high-performing collections team to achieve individual and departmental goals.

Data Analysis and Insights:

• Utilize advanced data analytics to identify trends, patterns, and opportunities for process improvement.
• Develop and implement data-driven decision-making processes to enhance the efficiency and effectiveness of collection strategies.

Compliance Management:

• Ensure collections practices adhere to industry regulations and company policies.
• Stay abreast of changes in regulations and proactively implement adjustments to collection strategies as needed.

Performance Monitoring:

• Implement robust performance metrics and reporting mechanisms to track and evaluate the effectiveness of collection strategies.
• Conduct regular reviews of team performance and provide actionable feedback for continuous improvement.

Training and Development:

• Foster a culture of continuous learning and professional development within the collections team.
• Provide training on new strategies, technologies, and industry best practices.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field. Advanced degree preferred.
• Minimum of 3-5 years of experience in a leadership role within a call center collections environment focusing on collections
• Proven experience in developing and implementing successful collection strategies.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent leadership and communication skills.
• Knowledge of industry regulations and compliance requirements.