Ntice looks to improve efficiencies within the recruitment industry through automating manual processes and procedures, allowing businesses to drastically reduce the cost of advertising, agency spend and size of back office recruitment teams. Recruitment is an expensive component of any business Talent Attraction Strategy.
Head of Customer Services
Reporting to the Chief Commercial Officer, the incumbent of this role will head up, and lead the existing Customer services department, with the current Customers Services manager reporting directly into the Head of Customer Services. This is a newly created position and you will be required to identify customers' needs to achieve customer centricity; and will ensure management of order to cash process, production planning, customer service inquiries and generate cross-selling.
Key Performance Areas:
Job Competencies/ Attributes/Skills- Essential:
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