Head Of Customer Success - Cape Town at Crypto Banter

We seek a tech-savvy Head of Customer Success adept in no-code solutions and AI to optimize our product (especially our customer verification process) & revolutionize our support strategy. Your mission is to dramatically reduce the need for direct customer contact by enhancing our product, use data-driven insights to preempt support issues & provide outstanding customer support on support issues when they do arise.

Responsibilities:

• Implement no-code and AI tools to streamline support processes.
• Analyze customer interactions to inform product improvements.
• Foster continuous engagement and education for our users.
• Coordinate with tech teams to resolve complex issues and integrate customer feedback.

Requirements:

• 5+ years in SaaS or tech-related customer success roles.
• Demonstrated ability to manage customer relationships at all levels, including C-suite.
• Proficiency in customer success methodologies and business documentation.

Skills:

• Strong interpersonal and organizational skills.
• A proactive approach with a track record of creative problem-solving.
• Leadership experience with the ability to manage concurrent projects.
• Proficient in data analysis tools like Mixpanel and Excel.

Preferred:

• Degree in Computer Science or a related field.
• Experience in Crypto & trading.
• Familiarity with Agile, Scrum, and remote team management.