Rewardsco Sales is a leader in forging lifetime value for customers by cultivating growth through unmatched excellence and innovation in sales, logistics, infrastructure and brand advocacy across multiple channels.
We not only represent a selection of the largest industry-leading companies in South Africa, but we develop a range of in-house consumer produ...
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We’re looking for a strategic leader who can design impactful retention programmes, build strong rewards partnerships, and deliver initiatives that keep customers engaged and connected to our brand.
What you’ll be driving:
Customer Value Strategy: Develop and execute lifecycle strategies that grow customer value, reduce churn, and extend tenure
Loyalty & Rewards Innovation: Lead the design and roll out of a dynamic rewards platform and tiered retention framework.
Retention Excellence: Launch proactive, data-led interventions that reduce churn and strengthen loyalty
Commercial Impact: Drive revenue growth through strategic cross-sell and upsell initiatives
Partnerships & Negotiation: Forge strong relationships with rewards partners to enhance customer value proposition
Data-Driven Engagement: Leverage insights and predictive models to deliver personalised customer experiences.
Requirements
5+ years’ experience in CVM, loyalty, lifecycle marketing, or retention, ideally in financial services or telco
A proven record of increasing ARPU, customer tenure, and ROI on lifecycle campaigns
Strong commercial acumen and negotiation skills to create impactful partnerships
Experience with rewards platforms, segmentation, predictive modelling, and A/B testing
Ability to collaborate across data, product, marketing, and operations
A strategic thinker with the ability to execute effectively
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