Head of Enterprise Support Systems at Telesure Investment Holdings (TIH)

Job Purpose

• Lead and manage all aspects of people, process and technology that pertain to the enterprise systems within Group I.T. that supports the various business verticals and group support areas such as Marketing, Finance and HR. The position involves, but is not limited to, stakeholder and business partner management to ensure the delivery of key strategic business and Group I.T initiatives while maintaining system stability and integrity and the effective management of their respective software development teams.

Responsibilities

Stakeholder Engagement

• Build and manage effective / productive relationships with all relevant stakeholders to ensure necessary guidance is given to deliver appropriate solutions. Report directly to the CIO while also managing business deliverables that come from the respective executives of business and group support. 
• Represent the Enterprise systems from Group I.T. that supports the business support areas, such as Marketing, Finance and HR, and those enterprise systems that support the business verticals and their business partners from an information system implementation and system support perspective.

Operations Management

• Create and deliver the functional business unit strategy and operations to ensure the alignment with the overall business strategy in order to support the execution and delivery of business goals. Oversee the application portfolio within the business vertical and business support areas, such as Marketing, Finance and HR from both a delivery, enhancement  and support perspective while continuously driving digital transformation.
• Deliver agreed strategic GIT initiatives and measure and review the operational duties and ensure continuous performance within
• areas of responsibility.

IT Vision and Strategy

• In collaboration with their respective business stakeholders and the CIO, develop the GIT key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly while ensuring that legacy applications and IT operations are maintained at optimal levels.

Leadership and Direction

• To effectively drive communication of the GIT strategic vision and mission to all within their respective teams; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. Direct the work of a team responsible for support and modernization of the core line of business and digital
• systems.

Improvement / Innovation

• Take responsibility for developing and
• delivering continuous IT improvements in the pursuit of constant innovation that supports the specific business units overall strategy. To drive a culture of continuous improvement and innovation through inspirational leadership.

Performance Management

• Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Organizational Capability Building

• Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization's talent pool.

Operational Compliance

• Ensure that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.

Budgeting and Costing

• Take responsibility for setting and managing area budgets so they align with organizational strategy.

IT Advice

• Provide specialist guidance with regards to IT to senior business managers at the business unit or regional level to enable the implementation of policy, projects, and change initiatives.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Recognised degree/diploma in BSC in Computer Science/BCom in Information Management/BTech (Advantageous); Relevant Agile software development principles certification (Advantageous)

Experience

• 10 or more years experience within the IT industry (Essential); Experience in application Development and DevSecOps support (Essential); Experience in a Multiplatform environment (Advantageous); Financial Services experience (Advantageous); Relevant exposure to multiple development languages and best practice implementations (RPG, C# .Net framework, MEAN Stack (Advantageous). Managerial Experience: 5 to 8 years experience of planning, managing and organizing resources within short / medium timescales (Essential); Proven success managing a team of IT professionals in a fast-paced, demanding environment (Essential)