Head of IT and Facilities Management at Human Accent

Main Purpose of Job

• IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.
• Facilities: Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Key Performance Areas (Core, essential responsibilities –outputs of the position)
IT:

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT-related projects and queries
• Interact with various IT Service Providers to complete specific required tasks
• Manage outstanding support tasks with IT Service Providers. Make sure all Service Provider Support Tickets get locked by the service provider for follow-up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA.
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendations regarding possible improvements.
• Manage and monitor server performance and health checks
• All IT procurement, including quotations, CAPEX requests, approval and placing of orders
• Interact with various IT Service Providers to complete specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain the highest security standards
• Evaluate all current infrastructure and suggest/implement improvements
• Complete and update the IT Budget as and when required.
• Manage IT expenses and costs within the budget
• Review services provided by service providers to ensure they are efficient, up to date and best practice.
• Conduct IT induction and training on various applications
• Maintaining registers relating to cell phones given to staff members
• Maintain registers relating to IT-related assets given to staff

Facilities:

• Building Maintenance
• Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety.
• Ensure compliance with health, safety, and environmental regulations

Security

• Source, negotiate, and oversee contracts with service providers for security services
• Conducting gap analysis to ensure any new risks are identified and closed

Vendor and Contract Management

• Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services.
• Ensure timely delivery of contracted services within the agreed SLA

Project Management

• Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

Cleaning services

• Responsible for managing outsourced cleaning staff, including daily tasks
• Account management with the service provider in line with SLA

Reception management

• Managing the receptionist and all relevant duties relating to reception.

Generator Management

• Manage SLA with outsourced generator provider.
• Scheduling quarterly inspections and major services

Coffee Machine Management and general cutlery

• Responsible for the upkeep and maintenance of all coffee machines, including cleaning, repairs and services.
• Responsible for ensuring cutlery is checked regularly and that a process is in place for the replacement of broken/stolen items.

HVAC System

• Manage HVAC service provider for monthly minor and major service, including ad hoc repairs and maintenance.

Company Vehicles

• Management of company vehicle license renewals and roadworthiness
• Responsible for all vehicle repairs, services, and maintenance

Outdoor and Garden

• Upkeep and maintenance of general outside area, including garden, irrigation and any building structures (painting, repairs etc.)
• Ensure that all the maintenance equipment is well-maintained and kept safe.

Maintenance of SOP’s

• Updating of SOPs relating to all of the above to ensure high levels of service delivery and safekeeping of company assets.

Minimum Requirements:
EDUCATION

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
• Azure administration-related certification
• Office 365 administration certification
• Power BI foundation

EXPERIENCE

• 12 years' experience in IT
• 6 years in a Microsoft server infrastructure environment in a senior role

SKILLS/PHYSICAL COMPETENCIES

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

DESIRABLE SKILLS & EXPERIENCE:

• Experience managing employees within an IT environment
• Sound understanding of computer systems, LAN/WAN design, and project implementation
• Managing 3rd party providers and suppliers
• Excellent organisational and leadership skills
• At least 2 years in an Azure environment
• Experience in information technology budget forecast and management