Head Of Key Account Relationships at Catch

Role Overview:

• The Head of Key Account Relationships is a senior, client-facing manager responsible for overseeing our client's most strategic enterprise-level relationships across the asset manager and asset owner landscape.
• This role requires a sophisticated relationship builder with deep financial services acumen, a thorough understanding of institutional investment environments, and the ability to engage confidently with executives, boards, and operational leaders at major global institutions.
• You will serve as the strategic partner and primary point of escalation for key accounts driving retention, uncovering potential issues early, identifying expansion opportunities, and strengthening their commercial relevance within each client ecosystem.

Requirements

Key Responsibilities:

Strategic Relationship Leadership

• Serve as the executive relationship lead for the company's largest and most complex institutional clients, ensuring exceptional service, trust, and long-term strategic alignment.
• Build and maintain deep relationships with senior stakeholders including COOs, CFOs, Heads of Tax, Operations Directors, and investment governance teams.
• Develop tailored relationship strategies per account, including account mapping and multi-stakeholder engagement plans.

Enterprise Account Growth & Product Insight

• Identify opportunities for account expansion, cross-sell, and deeper penetration across client entities, funds, regions, and legal structures.
• Partner with the CCO and Product leadership to bring client insights into product strategy, innovation, and service model enhancements.

Client Advocacy & Strategic Problem Solving

• Act as the trusted advisor to clients on their reclaim strategy, regulatory changes, and operational efficiencies related to withholding tax recovery.
• Navigate complex client structures, resolving high-priority issues and removing obstacles that affect service delivery or client satisfaction.

Cross-Functional Teamwork

• Work closely with Client Service, Operations, Product, and Legal teams to ensure seamless execution across the entire reclaim lifecycle.
• Provide executive-level updates to company leadership on account health, risks, and growth trends.

Qualifications & Experience:

Education:

• Chartered Accountant (CA) or equivalent professional qualification strongly preferred.
• Strong understanding of institutional investment environments including asset managers, pension funds, insurers, and sovereign funds.

Experience:

• 5+ years in financial services, asset management, asset servicing, consulting, or similar institutional B2B environments.
• Proven success managing enterprise-level client relationships, ideally with global or multi-stakeholder accounts.
• Strong commercial acumen with experience in strategic account planning, contract negotiation, or revenue growth.

Competencies & Skills:

• Executive-level relationship management capability credible, articulate, and influential.
• Strong analytical, commercial, and problem-solving skills.
• Exceptional communication and presentation skills.
• Highly organised with the ability to manage multiple high-stakes relationships simultaneously.