Head of Mobile at Pick n Pay Stores Limited

• The Head of Department for Mobile at Pick n Pay is a key leadership role responsible for driving Cellular and Mobile (MVNO) product & partnership development and growth, innovation, sales management, buying and demand planning and staff development within the Mobile department.
• This role plays a crucial part in shaping the strategic growth of Pick n Pay by leveraging mobile technologies and services to enhance customer experience and drive business objectives.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8-10 years of experience in mobile telecommunications, retail, or related industries, with at least 3-5 years in a leadership or managerial role.
• Proven track record of success in partnership development, innovation, and sales management.
• Strong analytical skills and the ability to translate data insights into actionable strategies.
• Excellent communication, negotiation, and relationship-building skills.
•  Strategic mindset with the ability to think creatively and drive results in a fast-paced, dynamic environment.

Competencies:

• Agility: Quickly adapts to changing market conditions and business priorities, maintaining effectiveness under pressure.
• Resilience: Remains focused and positive in the face of setbacks, using challenges as opportunities to learn and improve.
• Collaboration: Actively seeks input from others, values diverse perspectives, and builds strong cross-functional relationships.
• Accountability: Takes ownership for decisions and outcomes, following through on commitments and learning from mistakes.
• Customer Centricity: Consistently considers the customer’s perspective in decision-making and problem-solving.
• Ethical Judgement: Acts with integrity, transparency, and fairness in all business dealings.
• Continuous Learning: Proactively seeks feedback and development opportunities, staying current with industry trends and best practices.
• Influence: Persuades and motivates others through clear communication and well-reasoned arguments, even without direct authority.

Revenue and PnL Management:

• Drive revenue growth and manage the profit and loss (PnL) for the Mobile division, continually seeking opportunities for optimization.

Product & Partnership Development and Management:

• Identify and define the optimum product set across handsets, accessories, sim cards & PnP Mobile (MVNO) to grow the business PnL
• Manage strategic partnerships with mobile service providers, handset manufacturers, and other relevant stakeholders.
• Collaborate with partners to develop innovative solutions and offerings that meet the evolving needs of customers and drive business growth.
•  Build and maintain strong relationships with key partners to ensure alignment and effective collaboration.
• Foster a strong collaboration with key stakeholders inside of Pick n Pay, who will deliver the end results of the business model (marketing, retail operations, IT, VAS Trade & Ops 

Innovation:

• Lead the development and implementation of innovative mobile solutions and services that differentiate Pick n Pay in the marketplace.
• Stay abreast of industry trends, emerging technologies, and customer preferences to drive continuous innovation and improvement.
• Champion a culture of creativity, experimentation, and risk-taking within the Mobile department.

Sales Management Activities:

• Develop and execute sales strategies across PnP Estates, to drive revenue growth and achieve departmental targets.
• Analyze sales data and market trends to identify opportunities for optimization and expansion.
• Monitor sales performance and implement initiatives to enhance customer acquisition, retention, and satisfaction.
• Provide management intelligence (reporting) to the Executive and business leadership

Buying and Demand Planning:

• Oversee the buying and demand planning process for mobile devices, accessories, and related products.
• Collaborate with vendors and internal stakeholders to ensure optimal product assortment, pricing, and availability.
• Develop and implement inventory management strategies to minimize stockouts and excess inventory.

Staff Development and Management:

• Recruit, train, and mentor a high-performing team of mobile specialists and support staff.
• Set clear performance expectations and provide ongoing feedback and coaching to support individual and team development.
• Foster a culture of collaboration, innovation, and customer focus within the Mobile department.

Compliance and Channel Execution:

• Ensure compliance with all relevant regulations, policies, and standards governing sales and distribution operations.
• Monitor channel performance and identify areas for improvement in execution and efficiency.
• Implement robust processes and controls to mitigate risks and maintain high levels of operational excellence.