Head of Operations (Mobility) at Uber

About the Role

We are looking for the leader of our Sub Saharan Africa Central Operations team, you will be responsible to spearhead our operational strategy, lead the operations team.

Africa remains an incredible opportunity -- of the additional 1.9 billion people projected between 2020 and 2050, 1.2 billion (63%) will be added in Africa, 0.7 billion in Asia and zero in the rest of the world -- We have big bold bets to deliver on as we are building the business across the 7 countries in SSA.

The ideal candidate is deeply analytical, has an understanding of the mechanics and magic that makes an efficient operations platform, along with strong strategic vision, project management, communication and team management skills to keep multiple projects on track and lead a wide variety of stakeholders.

As the world recovers from the pandemic we are in one of the most critical times in the history of Uber. We need strong leadership, people focus and strategic execution.

What You'll Do:

• Work closely with the General Manager of SSA and Regional Ops, to plan and set the vision and operations strategy for the near, mid, and long term, and iterate on plans in response to results and competitive dynamics.

• Manage, motivate and develop the team to be their best selves at Uber and deliver impact across all core operational metrics

• Scale and execute ops initiatives across the region, with a focus on putting processes and practices in place that drive positive impact to our customers (earners, riders and cities), and generate efficiency needed to scale our markets

• Be able to form vision at a high level, but also not hesitant to dive into details or troubleshoot city by city where needed to identify optimization opportunities, and collaborate with the relevant teams to do so

• Be the voice of SSA. Identify major opportunities for improvement that can be solved via technical and product solutions, and making a data-driven case to the engineering organization to build and implement them

• Collaborate closely with relevant HQ and EMEA teams to inform their program vision and roadmaps, to ensure that solutions are being developed to address our biggest pain points.

What You'll Need:

• A minimum of 10 years of work experience within a management consultancy, operations, strategy, commercial, financial or analytical role

• A minimum of 5 years experience within a senior management position

• High energy and motivational leadership that is driven by personal influence and example with direct staff, peers, and leaders across all business functions

• Strong track record of being a respected operational problem solver

• Deep analytical and critical-thinking ability

• Strong, demonstrated people management ability

• A strong collaborator

• Experience setting team strategy, budgets, and plans

• Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans

• Very strong communication and organization skills

• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength

• Willingness to travel across SSA and EMEA/HQ when required

Uber South Africa is strongly committed to diversity within its community.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply!

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.