Head of Organisational Effectiveness at takealot.com

The Role 

• To direct the research, design and delivery of frameworks, practices and tools to effectively deliver Group Organisation Effectiveness. These include Employee Engagement, Organisation Design, Development of Organisational Culture, Remuneration & Reward, Digital Transformation & People analytics, Performance Management; Talent Management and Leadership & People and Development. 

This role reports to the Head of Diversity, Transformation, and Inclusion

Your key responsibilities will be to:

Direct and drive the conceptualisation, research, design, development and delivery of: 

• customer-centric organisational structures and capabilities and ways of working that enable innovation, collaboration, agility and speed of execution
• frameworks and practices that drive and embed a values-based and inclusive organisational culture
• frameworks, tools and people practices that enable the attraction, management and retention of the best talent 
• learning and development programmes that deliver skilled and effective leaders and employees
• internal and external research, benchmarking and analytics that provide appropriate insights to direct the people strategy and practices within the organisation
• appropriate HR policies, systems and technology to enable a world-class employee experience and effective people and risk management
• remuneration and reward policies and practices that enable the effective attraction and retention the best talent
• work with the business to implement changes, programs and practices in such a way that the business is enabled to be accountable.

Qualifications and Experience requirements

• Relevant Undergraduate degree (Post graduate tertiary degree would be an advantage)
• Registered Industrial Psychologist would be an advantage
• 8+ years relevant experience in the field of organisation development and effectiveness
• 3+ years leading and managing a team of managers and specialists, with a decisive, hands on approach and delivery focus
• Proven track record of delivering organisational effectiveness with excellent skills and experience in research, benchmarking, designing and developing frameworks, policies, tools and business metric to develop organisational capabilities
• Sound knowledge of remuneration and reward practices
• Proven ability of enabling an organization to be accountable for organizational changes and effectiveness.

Personal Attributes

• Resilience, proactive and adaptable: You are adaptable to change, composed under pressure and optimistic in your outlook
• Influence and Interpersonal relationships: Ability to influence and interpret the needs of stakeholders, with a strong customer service orientation and people management skills
• Critical and logical analysis: Creative thinker with ideas that will drive efficiency and improve business processes. Able to see the patterns in people puzzles
• Communication and simplification: Distil the trends and messages from data in a clear, concise and articulate manner
• Smart and wise in how you use of resources to deliver business value

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extraordinary Mind who:

is respectful but forthright

• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING