Head of Quality at Alstom

Purpose of the job:

• Site quality director manages the Site Quality Teams in order to ensure the deliveries from the Site are at the right quality level.  He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level.

MAIN RESPONSABILITIES  

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 
• Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Site,
• Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
• Manage and escalate Top issues impacting safety and customer
• Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required

Quality Resources Management:

• Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.
• Deploy standard tools and indicators, and contribute to their improvement

QMS and Process management:

• Ensure Process governance, Risk and Opportunity management with site interested parties.
• Evaluate by Internal Audits the quality performance in each process.
• Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
• Ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM...

Performance measurements:

• Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…)
• APSYS score, Internal & External Audits results
• Customer satisfaction, through Customer audits & yearly sites evaluation

Job Location / Mobility

• High mobility/travel between Gauteng and Durban Sites.

MAIN REQUIRED COMPETENCES

Educational Requirements  

Mandatory:

• Degree in Engineering  and General Management Qualification

Desirable:

• Knowledge of railway industry (norms, certifications…) would be an asset

Experience  

Mandatory:

• 10 years of experience Quality, project and operation.
• Experience in managing Quality tools and problem-solving tools.
• More than 5 years experience managing Engineering/Quality/Operations population of more than 20 employees. 

Desirable:

• Senior management experience, with preferably good knowledge of all type of products.
• Green/Black Belt Qualification

Competencies & Skills-(technical & behavioral)

• Fluent in English is compulsory,
• Customer oriented
• Data driven and courageous, rigor
• Ability to manage teams in cross and multicultural relationships
• Leadership and communication skills